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Financial Services

Closing the Customer Experience Gap in Financial Services with Adobe

Closing the Gap Between Expectations and Experience in Financial Services

As customer expectations continue to rise, financial services organizations are under increasing pressure to deliver personalized, seamless, and secure digital experiences. Adobe’s latest report, The Total Economic Impact of Adobe’s Content Supply Chain Solution, reveals how Generative AI and connected data are reshaping the industry and why now is the time for financial institutions to […]

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AI-Driven Data Lineage for Financial Services Firms: A Practical Roadmap for CDOs

Introduction Imagine just as you’re sipping your Monday morning coffee and looking forward to a hopefully quiet week in the office, your Outlook dings and you see that your bank’s primary federal regulator is demanding the full input – regulatory report lineage for dozens of numbers on both sides of the balance sheet and the […]

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IDC ServiceScape for Microsoft Power Apps Low-Code/No-Code Custom Application Development Services

Perficient is proud to be included in the IDC ServiceScape: Worldwide and U.S. Microsoft Power Apps Low-Code/No-Code Custom Application Development Services, 2025 (Doc# US53748825 September 2025) report. We believe this inclusion highlights our commitment to helping enterprises accelerate innovation and streamline development through Microsoft Power Platform. This IDC ServiceScape offers a comprehensive guide on the key […]

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External Forces Reshaping Financial Services in 2025 and Beyond

The financial services industry is entering a new era defined by rapid transformation, constant disruption, and unprecedented opportunity. Digital-first client expectations, shifting demographics, and evolving market dynamics are reshaping how institutions operate, engage, and grow. At the heart of this evolution is a powerful convergence: the rise of AI, the acceleration of intergenerational wealth transfer, […]

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Perficient Included Again in IDC Market Glance for Customer Experience Services

Customer experience (CX) continues to be a defining factor in business success. In a digital-first world, even a single poor interaction can drive customers to competitors, contributing to an estimated $1.6 trillion in annual losses in the U.S. alone. On the other hand, exceptional omnichannel experiences build trust, deepen loyalty, and turn customers into lifelong […]

How Leading Firms Are Acting on 2025 Wealth and Asset Management Trends

Wealth management firms are under pressure to deliver more—faster, smarter, and with greater precision. The conversations we’re hearing aren’t about what might happen in the future, but rather about what needs to happen now. Earlier this year, we published 5 Leading Digital Trends Shaping Wealth Management in 2025, outlining the macro shifts redefining the industry. […]

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Wire Room Math: AI + SME = (Less Compensation Paid) X (Headline Risk + Payment Errors)^2

At the absolute basic level, banks take money in and also send money out. Sort of like saying NASA launches spaceships and then bring them back. You know it’s more complicated than the elementary statement, but you know if you had to learn the more advanced functions of banks and NASA, it would likely be […]

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ISO 20022 – End of MT Coexistence for Cash Instructions Fast Approaching

SWIFT MT (Message Type) messages are standardized financial messages used by financial institutions worldwide for secure communication and transaction processing. They follow a structured format, categorized by a three-digit code (e.g., MT103, MT202) that indicates the message type and its purpose within the financial transaction lifecycle. A generation of young wire room staff started their […]

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Advantages of Tokenization Documented with Apple Pay

This blog is offered to readers who may be interested in seeing how Apple Pay fits into their payment priorities. Whether executives of merchants or financial intuitions, Apple Pay is an ultra-secure global payment platform too large to ignore. I noted recently while paying for my morning coffee and donut (shh, don’t tell the wife) […]

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An Introduction to PAPSS – Pan African Payment and Settlement System

In existence since just July of 2019, the Pan African Payment and Settlement System (PAPSS) has in many ways surpassed the payment and settlement process of the western banking world. PAPSS enables the efficient flow of money securely across African borders to minimize risk and thereby contributing to financial integration of the African continent. PAPSS […]

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Perficient Included in Forrester’s AI Technical Services Landscape, Q2 2025

As we move through 2025, artificial intelligence — especially generative AI — continues to redefine how enterprises operate and compete. What began as experimentation has rapidly evolved into large-scale adoption, with organizations embedding AI into core strategies, operations, and customer experiences. From intelligent automation and predictive insights to dynamic content generation, AI is now a […]

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The Silent Architect: How Data Governance Will Decide the Winners and Losers in the AI World

 “The strength of a nation derives from the integrity of the home.” – Confucius.  A room full of smart people, eyes glinting with the thrill of the future. Words like predictive models, AI-driven insights, and automated decisioning fly across the table like a Wimbledon final. Budgets, approved. Deadlines, drawn. Headlines, dreamed about. But no one […]

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