Contact Center

In today’s markets, generative AI is revolutionizing industries by streamlining content creation, enhancing customer engagement, and driving innovation. Businesses leverage this technology to gain a competitive edge, improve operational efficiency, and deliver personalized experiences. In customer service, generative AI enables chatbots and virtual agents to understand and respond to customer inquiries with high accuracy and […]

Where’s my order? What’s my tracking number? How do I order spare parts? When will the service technician arrive? These are all common questions lobbed into customer service centers. Your contact center is a living knowledge base where your agents not only cover common questions, but also provide expert-level answers to the complex questions your […]

In the final installment of our series on Cypress, we explore how to integrate this powerful testing tool into your development workflow. By incorporating Cypress into your continuous integration and deployment (CI/CD) processes, you can automate testing, improve code quality, and accelerate deployment cycles. This article provides practical steps and best practices for making Cypress […]

Thinking that we are a company that is in constant growth with talent located around the world, we must seek strategies that allow us to expand all the knowledge we have globally to be able to meet the challenges of the market regardless of our location and thus provide the best customer experience, deliver the […]

Welcome to the first installment of our three-part series designed to deepen your understanding of Cypress, a cutting-edge tool for testing web applications. This series aims to guide web developers through the intricacies of Cypress, from getting started to integrating advanced testing techniques into your development workflow. Whether you’re new to automated testing or looking […]