Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
Posts Tagged ‘customer engagement solutions’
Signal 2021 Day 1: Twilio Engage, Intelligence for Voice, Flex One and more
As expected, there was no shortage of announcements on the first day of Signal, mostly during the keynote. We’ll be able to dig deeper into the details on some of these in breakout sessions, but there is certainly some interesting stuff to talk about. Twilio Engage represents the first over-arching consolidation of services into a […]
Perficient Included in Gartner’s Forecast Analysis: CPaaS, Worldwide, 2021
We are excited to announce our inclusion in Gartner’s Forecast Analysis: CPaaS, Worldwide, 2021, as a top-rated third-party System Integrator (SIs) for Amazon Connect and Twilio. This guide lays out expectations when it comes to CPaaS providers, how CPaaS should be working for your business, and the overall market prospect when it comes to leveraging […]
Amazon Connect Health Check
Contact Centers are a critical component of every business as it is an entry point for its customers and a pivotal factor in creating a public image. Having a poor and frustrating customer experience can not only turn away existing customers but prevent future growth. The Amazon Connect Health Check can help with identifying subpar […]
PACE New Features: Microsoft Teams Integration, Call Me Now Widget, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
PACE New Features: Meet the New Agent Desktop Experience, Call Notes, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
PACE New Features: Customizable Surveys, Web Chat Attachments, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE visit our dedicated landing […]
Join Perficient and Twilio Experts as They Discuss Programmable Contact Centers
Perficient’s CES Planning and Contact Center Strategist, Lora-Lee Pond, will be joining Twilio experts Tuesday, June 15 for the second installment of Twilio Talks to discuss Flex as the programmable contact center of the future. Lora-Lee will illustrate, first-hand, the strategy and implementation behind Twilio Flex here at Perficient. Historically contact centers have been served […]