In today’s world, automation and self-service is all around us. From self-order tablets at restaurants to self-checkout lanes at grocery stores and self-check in kiosks at airports, the ability to complete tasks without requiring additional human assistance is incredibly valuable, saving both time and resources. For organizations utilizing ServiceNow as their IT Service Management (ITSM) […]
Technical
Unlock Efficiency: How Salesforce CPQ’s Renewal and Amend Features Simplify Your Business
Imagine running a business where you offer subscription-based products. As your customer base grows, you begin to notice something slipping—renewal deadlines, contract complexities, and your sales team being bogged down with manual updates. Enter Salesforce CPQ (Configure, Price, Quote), a powerful tool designed to help businesses streamline the often-complex process of managing quotes, pricing, and […]
What if Your Job Isn’t Done Until the Customer’s Job Is Done? An Interview With Sunbelt’s Ron Gaines
In the latest episode of the “What If? So What?” podcast, Ron Gaines, senior manager of marketing technology and analytics at Sunbelt Rentals, joins us to discuss the company’s approach to driving customer success. Ron shares how Sunbelt Rentals is committed to ensuring that every interaction delivers real value to the customer. Ron highlights the […]
Agentforce Success Starts with Salesforce Data Cloud
In today’s hyper-connected world, organizations are racing to provide their customers with personalized, seamless experiences across every channel. For companies rolling out Agentforce—a cutting-edge Salesforce-based solution for agents, brokers, or any field sales team—having a robust data foundation is crucial. This is where Salesforce Data Cloud shines. By integrating Salesforce Data Cloud into your Agentforce […]
Running AEM Author, Publisher, and Dispatcher Within Docker
About eight years ago, I was introduced to Docker during a meetup at a restaurant with a coworker. He was so engrossed in discussing the Docker engine and containers that he barely touched the hors d’oeuvres. I was skeptical. I was familiar with Virtual Machines (VMs) and appreciated the convenience of setting up application servers […]
Energy Organizations Seek Cross-Industry Solutions to Stay Competitive
Broad changes are underway in energy and utilities organizations, many influenced by trends from other sectors. These shifts are pushing companies in utilities and oil and gas to rethink their approaches, creating new cross-industry dependencies and consumer interactions. Working to Accommodate Changing Consumer Behaviors Energy companies are responding to evolving consumer behavior. In utilities, […]
Generative AI: The 3 Things No One is Telling You About
Generative AI or, as I prefer to call it, generative machine learning (ML) has taken the business world by storm. By now you’ve likely encountered an email or some form of marketing generated by one of these models, perhaps without even realizing it. They’re powerful tools and I look forward to the improvements we can […]
What if You Had 10 Seconds to Figure Out Your Customer Journey? An Interview with AMA’s Todd Unger
In this episode of the What If, So What podcast, Jim Hertzfeld speaks with Todd Unger, Chief Experience Officer of the American Medical Association and author of “The 10-Second Customer Journey.” The conversation uncovered valuable insights on customer experience (CX) and its impact on business growth. Unger emphasized the importance of adapting to the rapid […]
Computational Complexity Theory
Computational complexity studies the efficiency of algorithms. It helps classify the algorithm in terms of time and space to identify the amount of computing resources needed to solve a problem. The Big Ω, and Big θ notations are used to describe the asymptotic behavior of an algorithm as a function of the input size. In […]
Content Hub: Data Model Simplified
Sitecore Content Hub is a world-class platform for centralizing and managing content across various channels. It helps businesses organize and streamline often chaotic, messy content operations. It does this by providing an architecture or schema for content and its interconnections. A schema defines how different types of assets are structured, organized, related to each other. […]
AEM OSGi Services: Take Advantage of Strategy Design Pattern
Design patterns are pivotal in crafting application solutions that are both maintainable and scalable. The Strategy Design Pattern is ideal for scenarios that require runtime selection among various available algorithms. In this blog, we’ll cover how to implement the Strategy Design Pattern in an AEM OSGi service, boosting your code’s flexibility and manageability. What is […]
How to Speed Up Magento 2 Website: Part 1
Part 1: Optimizing Server Performance Speed is a critical factor for the success of any online store, and optimizing your Magento 2 website’s performance can significantly enhance user experience, conversion rates, and search engine rankings. Nobody enjoys a website that loads slowly, and it’s well-known that an ecommerce site with prolonged loading times can result […]