I talk with a lot of companies who want to up their game in delivering a better customer experience. Yet, I’m always struck by the impediments companies always put in front of themselves that negatively affect that experience. “We can’t do that because…” is always the first part of a long set of internal issues […]
Strategy and Transformation
6 Helpful Ways to Unlock the Power out of your Warehouse Solution
Unlock the Power to optimize your WMS Solution Congratulations, you have successfully answered the questions asked in 5 Questions to See If You are Prepared for a WMS Solution and a solution is in place. Time to sit back, reap the returns, and watch the increased productivity soar. Right? Or is it time to unlock the […]
Why Nearshore Development Will Boost Your Business in 2021
Since March 2020, the stakes have never been higher for your business to adapt and evolve. But how do you accelerate and scale your digital transformation cost-effectively? The answer – optimized global delivery. Follow this series and learn more about our nearshore software development capabilities from members of our global delivery team in Colombia. Earlier […]
COVID-19 – The Common Enemy to Manufacturing Companies?
I recently enjoyed hosting a virtual roundtable with a couple dozen senior executives from Global 2000 B2B manufacturing companies. The topic was, “How Have You Accelerated Your Digital Transformation Strategy as a Result of COVID-19?” As many know, Digital Transformation has been a hot topic in manufacturing for years. Most manufacturers had it in their […]
What Quibi’s Flameout Teaches Us about Behavior Change
The mobile TV platform seemed to have it all. Why did it lose everything? Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. In its brief run, Quibi burned through $1.7 billion of investor goodwill, flubbed a turn on the Super Bowl ad stage and […]
If 5G is supposed to be a game-changer, what’s the game?
Part of Apple’s iPhone 12 family announcement included a big push around 5G capabilities and the promise of a better life, all because users will be able to do things faster than they did before. Apple (and others) are calling 5G a “game-changer” but is it? And if it is, what exactly is the 5G […]
Survive and Thrive During the 2020 Holiday Shopping Season: 3 Digital Commerce Trends to Act On Now
It’s hard to believe that the 2020 holiday shopping season is almost upon us, and it’s likely to be unlike any other holiday season we’ve seen to date. It goes without saying that this year will be different in the midst of the COVID-19 crisis, and you already know the impact the pandemic has had […]
What Businesses Should Expect for Commerce This Holiday Season
Before we could blink, summer ended, and the holiday season is now just around the corner. The COVID-19 pandemic has already impacted several facets of digital commerce, and many businesses will have to make certain adjustments as holiday spend continues to move online. Here are some tips that will prepare your business for the digital […]
How to Better Serve Your Clients with Automated Fulfillment Systems
The goal of each business is to meet and exceed customer expectations by accurately fulfilling orders even when against extreme demand. Many organizations choose to fulfill with at least one manual rules-based approach based on factors like proximity. While this may seem like an ideal solution, there are automated supply chain methods companies can implement […]
Integrate Twilio Flex with ServiceNow to Elevate Your Customer Service Experience
Recovery and emerging trends As organizations begin to think about the recovery phase from the COVID era, businesses that were digitally enabled and able to innovate fared better. Companies that were previously resistant to change were suddenly faced with the choice to accelerate digital innovation or risk their survival. At Twilio’s annual conference Signal 2020, […]
Perficient Listed in Forrester Azure Services Providers Q4 Report
We are excited to be listed by Forrester in its recent report, Now Tech: Azure Services Providers, Q4 2020 — Forrester’s Overview of 41 Azure Services Providers. As the report notes, “Many enterprises continue to struggle with starting and continuing their journeys to the cloud.” The report also notes that service providers can help clients […]
Introducing New Ways to Quick-start Your PIM Platform
Product Information Management (PIM) and commerce go hand-in-hand, and inRiver is the common factor that helps simplify product information for both B2B and B2C shopping channels. Not only has our partnership with inRiver brought us several platform integrations, years of strategic guidance, and a multitude of services, but it has also enabled us to create […]