Digital Transformation

The psychology of innovation is like any other area of life where our brains and emotions simply get in the way of our progress. We love to lie to ourselves. Even when we are aware of the pitfalls, they are unavoidable. Our brains are wired to fall into these traps. I recently wrote a blog […]

Healthcare organizations are addressing the need to innovate by adopting digital health platforms (DHPs). DHPs enable organizations to support the healthcare quintuple aim, which outlines the high-level goals of the industry: delivering better patient outcomes, reducing the cost of care, improving the patient experience, improving provider experiences, and health equity. Using Salesforce Health Cloud, we […]

It is possible AGI will be the single most revolutionary step in human history. AGI, or Artificial General Intelligence, is a fundamental change in AI advancement. The first section covers what AGI is and contrasts it with traditional AI. The second section delves into timelines predicted for AGI’s emergence, and evidence for them. Finally, it […]

In my recent post, I discussed Microsoft’s recent announcement of Microsoft 365 Copilot. From your inbox to customer interactions, this approach to Generative AI is meant to be a game changer for businesses. Copilot creates a new knowledge model for every organization to harness the massive reservoir of data and insights that lies largely inaccessible […]

Recently, I attended the 2023 Bank Automation Summit, where one of the significant topics of discussion was how banks navigate their transition to the cloud. The “cloud” refers to a global network of servers, each with a unique function, that works in tandem to enable users to access files stored within from any approved device. […]

In this blog series, we’re exploring the four pillars of a successful Cloud Transformation: Program Model, Cloud Foundations, Portfolio Transformation, and Enterprise App Migration. In our first blog, we discussed the importance of a Program Model and the key elements that should be considered for successful implementation. If you haven’t already, I highly encourage you […]

For the scenario of independent deployment of your NextJs static site, say in an automated deployment, one missing piece is a way to push the SSG site into Vercel. Here I provided a simple deployment script using the Vercel CLI of the static site in the XM Cloud project. Code: # Set up variables with […]

There’s been a lot of reporting on the healthcare moves that retail giants like CVS, Walmart, Best Buy, and Walgreens have made of late. For the average healthcare consumer, this is welcome news — the locations are nearby, it is easy to make an appointment (and can be faster too), and the pharmacy is right […]

The final step in the CMS price transparency legislation is due January 2024 and requires that health plans ensure that their members have access to accurate cost of care tools that show total procedure costs for an episode of care. These 3 major shifts will happen operationally due to price transparency:   The “Plan Design […]

Overcoming Barriers The barriers to entry for electric vehicles (EV) feel overwhelming for most Americans. Not only are current models priced well above the average consumer’s financial ability, but they also require home charging and accessibility to public charging stations that are yet to be mainstream. When consumers invest in EV and home charging stations, […]

Today’s banking customers are far more complex than they once were. The experiences made standard by revolutionary players like Amazon and Uber have contributed to a drastic shift in customer expectations, across all industries. Customers have grown accustomed to the convenience and visibility made possible using elevated technologies and data insights. In fact, the Future […]

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end. ServiceNow’s FSO allows financial institutions to automate core operational processes, through pre-built applications and workflows that streamline operations across […]