Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard. While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. I’ve long advocated that personalization […]
Platforms and Technology
We Can’t Wait to See You at Appian World 2022!
Appian World is only a few weeks away! For the first time in two years, the conference is back in person in Ft. Lauderdale, FL, April 25-27. It’s not too late to register – and if you’re unable to attend in-person, select content will be available for free in a virtual format. Appian World connects […]
Designing Accessible Digital Experiences Begins with Personas and User Stories
The disability market has hit an inflection point. More global organizations buying tech are committing to accessibility in 2022 due to pressure created by the increasing number of digital accessibility lawsuits, and the increasing number of firms creating diversity and inclusion programs (DE&I). This is creating competition for opportunities to attract the global disability market […]
PACE New Features: Microsoft Teams Chatbot, Real-Time Dashboards, and More!
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing […]
OneStream Splash 2022 Here We Come!
OneStream’s annual User Conference and Partner Summit known as Splash, is just around the corner – May 23-26 in San Antonio, Texas! Attendees can expect four days of best practices, product updates, networking and hands-on workshops with finance and industry experts from around the globe. If you are unable to attend Splash in person, OneStream […]
Advanced Lex: Collecting Alphanumeric Part Numbers
Companies with service technicians can leverage an advanced Lex technique to allow their IVR to accept alphanumeric part numbers without complicated dialing schemes. An IVR that can accept part numbers, invoice numbers, and various other complex identifiers easily and accurately can speed up processing and increase customer satisfaction. Numeric identifiers are easy for Lex. The caller […]
Why Your Physical Storefront is More Important than You Think in an Omni-Channel Digital Strategy
When it comes to delivering exceptional experiences in 2022 and beyond, physical store locations will become a focal point for businesses. Now, I can hear and feel the skepticism as you read this – why the heck would someone still want to have a physical storefront when they could just build an ecommerce website and […]
Lead With Intention: Recapping Women in Digital 2022
On International Women’s Day, we recently recognized and celebrated women around the world. In honor of this day, Perficient and Adobe collaborated to host the sixth annual Women in Digital panel. While this event typically coincides with Adobe Summit, we were delighted to host 170 people during the live virtual event. (If you weren’t able […]
[Webinar] Perficient’s Own Journey to Oracle ERP and HCM Cloud
Learn how Perficient’s Oracle ERP and HCM practice is transforming our own back office from Oracle E-Business Suite to Oracle Cloud. Perficient’s Vice President of People, Andrea Lampert, Chief Financial Officer, Paul Martin, Vice President and Controller, Susan Adomite, and our Oracle ERP Directors, Matt Makowsky (Finance) and Holly Higgins-Smith (HCM) discuss how we’re modernizing […]
How to Set Up Optimizely Spire on a Developer Environment
Optimizely B2B Commerce has recently introduced Spire CMS to achieve user experience (UX) and performance benefit for its content management system (CMS). Spire makes use of React/Redux technologies, which results in a faster page load time than the Classic CMS. The existing CMS, which is based on an older version of AngularJS, will now be […]
Perficient Named 2021 Acquia Partner of the Year for Drupal Cloud
Acquia recently announced the winners of its 2021 Partner Awards. We’re delighted to share that Perficient received the Outstanding Partner Contribution award for our outstanding performance in Drupal Cloud for 2021. We’re one of Acquia’s first Certified Drupal Cloud Practices and a valued Acquia partner since 2017. Throughout that time, our Acquia practice has demonstrated […]
Adaptive, Reliable Consulting for Amazon Connect Implementations
Perficient’s Delivery Teams use adaptive and responsive consulting to help our clients disrupt the contact center market with Amazon Web Services (AWS) and Amazon Connect. Our company understands that all clients are unique, and each requires a tailored execution path to achieve the best results. In this article, I will focus on two projects that […]