Customer Experience + Design

This blog will discuss my experience attending the 2023 Workato Partner Delivery Bootcamp in Bangalore. This was the first time Workato has organized such an event for Strategic partners in India. As a Strategic Partner of Workato, Perficient was invited to join their event to discuss the roadmap, future statistics, and share strategies. It all […]

Deaf-Blindness is a unique sensory disability that combines both hearing and vision impairments, presenting unparalleled challenges for communication, interaction, and daily living. In the modern era, assistive technologies are breaking down barriers and empowering individuals with deaf-blindness to connect with the world in ways once thought impossible. This blog post explores the incredible array of […]

In our ever-evolving world, technology continues to reshape the landscape of accessibility, particularly for individuals with auditory disabilities. The emergence of cutting-edge assistive technologies has significantly enhanced the quality of life for those with hearing impairments. In this blog post, we’ll dive into the realm of assistive technologies that are making communication, learning, and daily […]

Aria labels provide alternate text to adaptive technology tools such as screen readers.  This helps website visitors navigate the site more accurately.  One use case for aria-labels is on html anchor tags.  Sitecore does not a way to manage this text by default.  Follow along and I’ll show you how to modify the various link […]

Introduction: A chatbot, often known as a bot, is a computer programme that replicates a human conversation, whether written or spoken, and can be a beneficial tool for automating interactions with users. Salesforce Einstein Chatbot is a chatting tool that is driven by Salesforce’s AI. This platform allows businesses to create and deploy chatbots in […]

Introduction: In today’s fast-paced business landscape, organizations rely heavily on efficient processes to ensure smooth operations and consistent growth. Salesforce, a leading customer relationship management (CRM) platform, empowers businesses with tools to automate and optimize their operations. One such tool is the Approval Process, a powerful feature that, when integrated with Salesforce Flows, can revolutionize […]

Living with visual disabilities presents unique challenges that can significantly impact an individual’s daily life. However, with the rapid advancements in technology, a multitude of innovative solutions have emerged to enhance accessibility and independence for those with visual impairments. In this article, we’ll take a closer look at the range of assistive technologies that are […]

In a world that is becoming increasingly aware of the diverse needs of individuals, it’s important to shed light on an often-overlooked aspect of disabilities – psychological and psychiatric disabilities. These conditions, ranging from anxiety and depression to bipolar disorder and schizophrenia, can significantly impact an individual’s life. Fortunately, the intersection of technology and psychology […]

Seizure disabilities, characterized by sudden and involuntary disruptions of normal brain activity, present unique challenges for individuals and their families. However, in today’s world, assistive technologies and adaptive strategies are playing a transformative role in empowering those living with seizure disorders. In this blog post, we’ll delve into the categories, characteristics, and barriers associated with […]

In our diverse and ever-evolving world, it is essential that we deepen our understanding of the challenges faced by individuals living with mobility and body structure disabilities. These disabilities encompass a wide spectrum of conditions that can significantly impact a person’s ability to move, navigate their environment, and engage in daily activities. By exploring the […]

If you’ve been involved in even a few usability testing projects, you’ve likely seen how participants can get tripped up in seemingly unexpected ways. Over the years, it appeared to me that tests with B2B audiences seemed more likely to go off the rails. Even though we follow common research methods — such as creating […]

Introduction In the ever-evolving landscape of software development, choosing the right architectural approach is crucial for building robust and scalable applications. Two popular architectural styles that often come into consideration are Monolithic and Microservice. Both have their merits and trade-offs and understanding their differences is vital for making an informed decision that aligns with your […]