Experience Management

Customer experience leaders continue to look for ways to improve their customer experience technologies. These leaders understand that as expectations evolve, competitors try to jump ahead, and other companies invent new capabilities, they must also evolve their capabilities. Assessing your technology stack with respect to customer experience is essential to making sure your technology is […]

Having a digital experience platform (DXP) that’s just “good enough” doesn’t cut it anymore. Whether you’re responding to shifts in the economy, society, or just customer preference, being able to deliver a robust omnichannel commerce experience is now the cost of doing business. Perficient and Episerver partnered with IDC, a leading industry research organization to […]

Since its inception back in March of 2017, Perficient became an early adopter of the Amazon Connect platform. Recognized as an Advanced Consulting Partner within the Amazon Partner Network, our development team of cloud contact center specialists quickly leveraged the power of Amazon Connect to deliver robust contact center solutions resulting in exceptional customer experiences. […]

The core paradigm for the Java Content Repository (JCR), the repository for Adobe Experience Manager (AEM) is Everything is Content. This principal drives the flexibility which made AEM a market-leading solution. It does, however, come with a downside, managing the initial repository state is challenging since the repository state is a combination of the content, […]

With many US cities emerging from lockdown, businesses are considering their next moves, but some fear their window to act has passed. Even with lockdown restrictions loosening, re-entry into the world isn’t going to happen overnight, and even when it does happen, how people make their way in the world has changed forever. Reopening has […]

This week, Perficient’s Customer Engagement Solutions team launched a preview of a product that extends native Amazon Connect capabilities. After working with many customers in migrating contact centers to Amazon Connect, our team wanted to create a solution that assists in managing custom-developed modules from a unified web-based interface. Administrative Tool Features The Administrative tool […]

Before AEM 6.5, we really only had one UI to manage user permissions.  That’s not to say we couldn’t go to the JCR directly and set ACLs, but the user admin screen was just simpler. For instance, take this example from the classic user admin console. Typically, this meant that we would check the root […]

In my previous post I talked about how to add service users to the YAML file exported by the AC Tool.  But what if you want to do something else that isn’t currently possible without a recompile? There may be many reasons to create a custom file, the reason I did it was to include […]

In my last post, I showed you how to create your YAML output files.  By default, these files do not contain any user information, however, the tool does give you a pretty easy way to include these by using an OSGi configuration.  The only drawback to this approach is that you can’t change it without […]

Relaunching or migrating a website is an intensive process and it’s very easy for small issues to slip through the cracks. Especially when teams either lack institutional knowledge, are gapped on critical skills or are working against an aggressive timeline. Here are some things to watch out for I’ve seen observing and being involved in […]

One and a half months into lockdown and most organizations are now through the initial scramble to assess, address, and run in the best way they are able. But some have gone beyond just getting to a run state and pushed innovation to address new and evolving customer experience expectations. But are all these “COVID-nnovations” […]

Keeping permissions in sync across environments is an issue for most organizations.  In AEM, you can export permissions using packages but this becomes a tedious process if you need to do this on a regular basis. I won’t say that the AC Tool solves the problem completely but it’s a good place to start.  In […]