Financial Services

Previously, I discussed the role of sales enablement in investment management. This blog analyzes how technology and the right team can improve your sales enablement program. For a sales enablement program to be successful at its launch and continue to be effective over time, it has to have the right mix of technology tools, and […]

Last Friday, February 12, while many bankers were preparing for a long 3-day weekend or perhaps making preparations for Valentine’s Day celebrations, the Federal Reserve Board released the hypothetical scenarios for its 2021 bank stress tests.  In 2020, the Federal Reserve found that large banks were generally well-capitalized under a range of hypothetical events. The […]

Forrester Research defines sales enablement as “A strategic, ongoing process that equips all client-facing employees with the ability to consistently and systematically have a valuable conversation with the right set of customer stakeholders at each stage of the customer’s problem-solving life cycle to optimize the return of investment of the selling system.” Sales enablement is […]

As AI continues to expand its reach into the enterprise, so does the desire to maximize its full potential. But the journey to realizing all of your AI aspirations can be a bumpy road with twists and turns if you don’t have an experienced consulting partner to help navigate. Technology maturity, opportunity cost, fast-changing regulations, […]

ERP Essentials – Business Process Design, Optimization, Reporting Requirements Know Your Audience If you think about the make up of your company, in terms of personnel and the roles they play, no matter what level someone sits at, CEO, Line Manager, down to Assembler, you can describe that person as a creator of data or […]

In an increasingly virtual and complex business environment, traditional selling and sales management methods at investment management firms don’t cut it anymore. In particular, firms face many challenges, including inaccurate or insufficient contact management data, an incomplete view of sales and transaction data, limited mobile-enabled solutions, and a lack of complete information available for analysis. […]

This article was co-written by Iman Watson, senior solutions architect, and Kailey Hughes, lead development representative. As we mostly are working remotely these days, securing your space when you’re not in the safeguards of the office walls are critical. Perficient places a high value on data security and has several processes and tools in place […]

Organizations that love data-driven decision-making suffer from the same challenge. How do we earn trust from consumers to get the right data about them, all in an effort to serve them better? This classic problem of “if I knew more, I could do more” is most easily solvable by the following axiom: “With the correct […]

What’s the right amount of time a customer should wait to hear back from a financial services institution? Most people would agree that 5-7 business days is unacceptable. I recently came across the message below from a nationwide mortgage lender and servicer and was shocked to see this response: Customer service isn’t new in financial […]

COVID-19 has undoubtedly affected financial services trends in 2020 and will continue to do so into 2021. Since the pandemic began, financial services organizations have been responding to the crisis with continuity plans to address everything from bankruptcies to people losing their jobs and ability to pay their bills on time. Now more than ever […]

Perficient is excited to announce our partnership with Exterro.  Exterro is a leading software platform focusing on an area known as Legal GRC (Legal Governance, Risk, and Compliance).  Exterro’s software is developed “by lawyers, for lawyers” and is a fully SaaS & a secure cloud native product that helps clients using older e-discovery tools to […]

Customer Engagement & Experience This is a topic on everyone’s top 10 trend list for 2021. Historically, the customer engagement and experience in many financial institutions have tended to be very product- or service-focused and can be very dysfunctional across channels. Customers want to have an overall engagement with their financial institution around products and […]