Customer Contact Week is just around the corner! In preparation, I sat down with our Senior Solutions Architect, Miles Phillips, to dive deeper into the key pillars of Voice AI: Data, Design, and Deployment. Miles provides insights on how businesses can optimize their AI strategies to enhance customer interactions and drive real results. Voice AI […]
Functions
Conversational Commerce: Transforming Digital Shopping Through AI-Powered Conversations
Although the traditional model has served us well, customers now have exceptionally high expectations for service in an eCommerce experience. Despite the complexity of building product catalogs, developing a headless frontend with top-tier UX, promotion engines, and segment-based personalization, customers still expect high-quality information delivered instantly, in a way that minimizes the time required to […]
Oracle Fusion new Product Management Landing Page and AI (25B)
We have been hearing about AI in many different ways and technology pioneers have been slowly introducing AI in our daily lives. When it comes to Fusion Applications, Oracle has invested in built-in AI capabilities across all platforms and Supply Chain area is not an exception. In this blog, I would like to discuss the […]
Inventory Management 25B – Path to Redwood Experience 1.2.3.
I have been writing about the Redwood Experience with Supply Chain Management, especially with the Inventory Management. Oracle has gone all-in with Redwood Experience in Inventory Management in 25B. The 25 Inventory Management readiness documentation lists all new features and how to use them, so I will not repeat this greatly written document: https://docs.oracle.com/en/cloud/saas/readiness/scm/25b/inv25b/index.html For […]
Starting Redwood Experience with 25A Inventory Management
Oracle has delivered many features in Redwood Experience as of 25A. The purpose of this blog is to give a taste of a few Redwood pages and provide a recommendation to migrate to Redwood Experience on select pages to ease the transition and adoption. The pages I’ll cover in this blog are: Item Quantities (Manage […]
Reimagining Find Care: How AI is Transforming the Digital Healthcare Experience [Webinar]
Choosing a provider is one of the most personal decisions in healthcare. Yet, one in five consumers abandon healthcare organizations due to poor digital experiences. In our recent webinar “Reimagining Find Care: How AI is Transforming the Digital Healthcare Experience,” healthcare leaders explored how AI-powered search, recommendations, and personalization are redefining the “Find Care” experience. […]
IOT and API Integration With MuleSoft: The Road to Seamless Connectivity
In today’s hyper-connected world, the Internet of Things (IoT) is transforming industries, from smart manufacturing to intelligent healthcare. However, the real potential of IoT is to connect continuously with enterprise systems, providing real-time insights and automating. This is where MuleSoft’s Anypoint Platform comes in, a disturbance in integrating IoT units and API to create an […]
HCL Commerce V9.1 – The Power of HCL Commerce Search
The HCL Commerce v9.1 release saw major changes in features, functionality, and technology. This blog series will focus on each of these components separately. Some examples of these changes include HCL Commerce Search, which is powered by Elasticsearch, a modern storefront that uses Next.js, containerized cloud-native architecture, modern business user tooling, and support for new […]
HCL Commerce V9.1 – Coexistence of the Headless Next.js Ruby & Aurora Storefronts
HCL Commerce v9.1 release saw a major change in features, functionality, and technology. This blog series will focus on each of these components separately. Some examples of these changes include HCL Commerce Search, which is powered by Elasticsearch, a modern storefront that uses Next.js, containerized cloud native architecture, modern business user tooling, and provides support […]
5 Questions to ask CCaaS Vendors as you Plan Your Cloud Migration
Considering migrating your contact center operations to the cloud? Transitioning from a legacy on-premise solution to a Cloud Contact Center as a Service (CCaaS) platform offers significant advantages, including greater flexibility, scalability, improved customer experience, and potential cost savings. However, the success of this transition depends heavily on selecting the right vendor and ensuring alignment […]
Enabling Subscriptions in Shopify
A subscription business model is a recurring revenue model in which customers pay a fee periodically, such as monthly or yearly, in exchange for products and services. This model allows you to leverage your customer relationships to create a steady income stream. In addition to the discounted nature of the product, replenishment subscriptions are also […]
Prepare for Contact Center Week with Colleen Eager
With a month to go before Contact Center Week, the largest CCW event to date in Las Vegas, we took a moment to sit down with Colleen Eager, a senior solutions architect to learn how to navigate this conference. She’s here to help you stay focused on what matters most, and understands that it’s easy […]