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Meghan Frederick

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Take Heed or Risk Being Out of Support: IBM FileNet ECM Upgrade

IBM released a new version of FileNet Content Manager, version 5.5, and will end support for all previous versions. Users will need to either upgrade their ECM infrastructure by April 30, 2019, purchase extended support, or risk losing support. You may be thinking, “That’s a little less than a year away. I’ve got time.” But […]

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Hang Up on IVR and Switch to a Cognitive Virtual Agent

If your call center is still relying on an interactive voice response (IVR) system, then you may not be delivering the customer service your consumers expect (Millennials in particular). Customers are becoming more digitally connected than ever. And with this hyper-connectivity comes their demand for unprecedented levels of 24x7x365 customer service. Customers want to engage […]

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Hit Your Stride on the Journey to the Intelligent Enterprise

We are partnering with MicroStrategy for a free, one-day symposium Monday, July 23 at the Ritz Carlton in St. Louis, Missouri. The symposium will highlight the latest insights on big data, mobile app development, dashboard design, and security. This event is a great way to: Familiarize yourself with MicroStrategy’s innovative analytics and mobility solutions Network with our […]

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MicroStrategy’s AR App for Avon’s Customer Case

Avon, a leading beauty company, presented a customer case to our MicroStrategy partner to find a more efficient way to identify product performance in their stores. MicroStrategy, with support from our experts, took this challenge and produced an augmented reality application using the platform and augmented reality APIs. The result? An application that can display […]

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How to Gain Valuable Insights from Untapped Data Using AI

You probably know your organization needs to invest in artificial intelligence (AI) solutions to take advantage of the deluge of data that mobile and digital users are creating, but do you know why or how? LEGACY ANALYTICS METHODS AREN’T EQUIPPED TO PROCESS ALL DATA TYPES The majority of data is unstructured (around 80%) which means it […]

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5 Informatica World 2018 Sessions to Improve Your Data Management

Two of the biggest data management challenges organizations face today are lack of awareness and security. Informatica World 2018, coming up in two weeks in Las Vegas, is an outstanding opportunity to learn how to mitigate these challenges, whether you’re currently leveraging Informatica tools or in the process of considering them. We’ll be there – […]

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