Posts Tagged ‘natural language processing’

In a world where over 2.5 quintillion bytes of data is created each day, having a tool to help deliver information to users efficiently is important. Cognitive agents are a tool that can improve user experience for both advisors and customers alike. This self-service technology is capable of understanding human language to provide accurate information […]

Consumers are digitally savvy, well informed, and more demanding than ever. Not investing in resources that digitally transform customer care will become a competitive disadvantage. This series explores six technology trends for delivering smarter and more strategic customer care. Trend #4: AI, VCAs, Chatbots: The Future of Customer Care If you’re tasked with evolving your firm’s customer […]

Business intelligence (BI) helps organizations transform their data into actionable intelligence and make smarter business decisions. But according to one Gartner survey, only about 30 percent of employees are using analytics. So how can enterprises increase adoption? Augmented analytics may be the answer. What is Augmented Analytics? The volume, variety and veracity of big data […]

At Sitecore Symposium 2018, Linda Baker and Christina Deno from Wyanoke Group and Healio.com talked about how they used natural language processing, semantic tagging and machine learning to enhance the medical content that their company produces. Wyanoke Group provides education and communication services to the healthcare industry.  Healio.com is a clinical news, information and education […]

If your call center is still relying on an interactive voice response (IVR) system, then you may not be delivering the customer service your consumers expect (Millennials in particular). Customers are becoming more digitally connected than ever. And with this hyper-connectivity comes their demand for unprecedented levels of 24x7x365 customer service. Customers want to engage […]

It is hard to believe we are less than a month away from #HIMSS18, where the world connects for health. This years conference will take place at the Sands Expo and Convention Center in Las Vegas, March 5-9. At this year’s event, I will be co-presenting a session with Jennifer Kotwicki, Director of Operations, BayCare […]

Last month I wrote a blog, “7 Tips to Prep for a GSA Sunset”. I had several people reach out and suggest the need for a follow-up article covering areas of focus during an enterprise search migration. After giving it some thought, I came up with a list of less obvious considerations that can make […]

Artificial Intelligence (AI) continues to mature as companies such as IBM, Amazon, and Google race to bring AI into the daily life of consumers. Underlying the technology of AI is natural language processing, which integrates fields as diverse as linguistics, neuroscience, anthropology, computer science, and psychology. As AI begins to permeate healthcare, its vast potential […]

After much back and forth, it seems like the end-of-life for the Google Search Appliance (GSA) will be the end of 2018. Most GSA users have adopted a “plug, play and walk-away” approach for far too long. The GSA will not continue functioning as an unsupported appliance. It will turn off like a light switch […]

I am teaming up with CIO David Chou (@dchou1107), an executive with more than 13 years of experience in the healthcare industry to bring you a series of blog posts that provide a unique perspective on some of the healthcare industry’s biggest trends and challenges. David has been named to several “Top Social CIO” and […]

Digital Transformation is more than a catchphrase – we believe it’s a business imperative and the key to business success. Trends analyst Altimeter defines digital transformation as “the realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touch point in the customer experience lifecycle.”  Success in […]

Google announced a wide variety of new products and features during the Google I/O 2015 Keynote yesterday.  At first glance, most of them are consumer focused.  Google Photos, Brillo for smart home automation, virtual reality headsets, etc.  However, several of the announcements or themes have an impact on the enterprise world. Globalization and Mobile First Google emphasized many […]