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Posts Tagged ‘customer experience’

Defining The Issue At Hand

The Three Pillars of Getting Voice AI Right: Data, Design, and Deployment

Customer Contact Week is just around the corner! In preparation, I sat down with our Senior Solutions Architect, Miles Phillips, to dive deeper into the key pillars of Voice AI: Data, Design, and Deployment. Miles provides insights on how businesses can optimize their AI strategies to enhance customer interactions and drive real results. Voice AI […]

Sitecore Xm Cloudpersonalization

Getting Started with Personalization in Sitecore XM Cloud: Enable, Extend, and Execute

  In my previous blog – Personalization in Sitecore XM Cloud: What’s New, What’s Different, and What It’s Built On!, I explored what makes personalization in Sitecore XM Cloud so powerful – from its cloud-native infrastructure and headless architecture to the built-in rule-based targeting engine. Now, I’m shifting from concepts to implementation. In this post, […]

Cropped Shot Of A Female Nurse Hold Her Senior Patient's Hand. Giving Support. Doctor Helping Old Patient With Alzheimer's Disease. Female Carer Holding Hands Of Senior Man

Universal Design in Pharmacies – Customer Experience

In today’s diverse world, pharmacies serve a wide range of individuals with unique needs and preferences. To provide the best possible customer service, it’s essential for pharmacies to adopt Universal Design principles. By doing so, they can create an inclusive environment that enhances the customer experience for everyone. What is Universal Design? Universal Design is […]

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Personalization in Sitecore XM Cloud: What’s New, What’s Different, and What It’s Built On!

Personalization has always been one of the most sought-after features for brands, allowing them to deliver tailored digital experiences. Sitecore’s CMS products XP and XM have built-in personalization capabilities, ensuring that the right content reaches the right contacts, for example, by showing, hiding, or adjusting content. In recent years, the shift towards headless solutions has […]

2025 Banking Industry Trends

6 Digital Banking Trends for 2025

As we progress through 2025, the banking industry is set for substantial transformation driven by several key trends. Digital transformation will remain a powerful force, with advancements in AI and machine learning enabling unparalleled operational efficiencies and hyper-personalized customer experiences. Banks will look to transform the way they do business by moving beyond their walls […]

Wisw S7e6 Ep60 Blog

An Interview with “Tech Humanist” Kate O’Neill

What if Tech Could Be More Human? In this episode of “What If? So What?” Jim talks with Kate O’Neill about making human-friendly tech decisions. In a world that’s moving faster than ever, how can leaders make technology decisions that benefit both the business and the humans they serve? That’s the question Kate O’Neill, tech […]

Personalization Strategy, Marketing Concept. Increase Engagement, Drive Sales. Collecting Data, Analyzing, Creating Experiences For Each Customer.

Unlocking Sales and Delivery Excellence: Insights from Matt Shields, Managing Director at Perficient

In a rapidly evolving digital landscape, staying ahead demands more than just cutting-edge tools; it requires a vision, strategy, and a commitment to excellence. In an exclusive interview for We Are Perficient, Matt Shields, Managing Director of Perficient’s Adobe practice, shared his expert insights on sales and delivery excellence, the transformative potential of Adobe technologies, […]

Santa’s Naughty List

Airing of Grievances: 12 Web Habits We Need to Quit Already

I’ve spent almost 30 years in web and digital, starting way back when the “world wide web” was full of under construction GIFs, <blink> tags, and visitor counters! Nobody misses those things! While many bad user experiences have faded away, some daily annoyances still need to go. In the spirit of Seinfeld’s “airing of grievances,” […]

Wisw S7e4 Ep58 Blog

What if Tech Leadership Wasn’t About the Tech? An Interview With Jennifer Baker

In this episode of What If? So What?, Jim talks with Jennifer Baker, former CTO of Synovus. She shares her journey from unexpected career opportunities to becoming a trailblazing technology leader in the insurance and banking sectors, culminating in significant strides in product development, customer experience, and digital transformation. Beyond her professional accolades, Jennifer passionately […]

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Perficient Recognized in The Forrester Wave™: CX Strategy Consulting Services, Q4 2024

Perficient Recognized in The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024 Perficient is proud to be included as a “Contender” in The Forrester Wave™: Customer Experience (CX) Strategy Consulting Services, Q4 2024 report. We were one of a set of only twelve organizations to be included in the report. Forrester used extensive criteria […]

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Celebrating Women in Technology: Perficient attends the MCWT Peacock Gala

Colleagues from Perficient recently had the pleasure of attending the Michigan Council of Women in Technology’s (MCWT) Peacock Gala. This prestigious event celebrates, promotes and mentors women in technology, and we were honored to be part of such an inspiring evening. The MCWT Peacock Gala is more than just a celebration; it’s a testament to […]

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Perficient Included in IDC Market Glance: Digital Business Professional Services Report

Today’s digital landscape is dynamic. It favors speed over size, agility over efficiency, and cross-functional collaboration over rigid structures. You must be prepared to adapt and scale your teams as priorities shift. Moving forward requires a comprehensive digital strategy that outlines the capabilities, agility, and alignment needed to stay ahead of digital disruption. IDC Market […]

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