In this episode of “What If? So What?”, Jim Hertzfeld sits down with Wally Burchfield, former senior executive at GM, Nissan, and Nissan United, to explore what’s driving transformation in the automotive industry and beyond. Wally’s perspective is clear: in a world obsessed with automation and data, the companies that win will be the ones that stay […]
Posts Tagged ‘customer experience’
AI Momentum and Perficient’s Inclusion in Analyst Reports – Highlights From 2025 So Far
As a global AI-first consultancy, we’re driving meaningful results through AI-powered innovation and digital transformation, creating lasting impact for businesses and their customers. Our thought leaders actively engage with top global analyst firms, including Forrester, IDC, and more. These partnerships not only validate our capabilities but also amplify the impact we deliver to our clients […]
What It’s Like to Build a Sales Career at Perficient
At Perficient, our Sales team is at the forefront of shaping the future of AI-first transformation for some of the world’s most innovative enterprises and admired brands. Our sales professionals serve as trusted advisors, strategic partners, and essential contributors to creating bold solutions that define who we are as a global digital consultancy. We offer […]
AI in Sitecore: How Artificial Intelligence is Shaping Modern Digital Experiences
The world of digital experiences is evolving more quickly than ever before, and let’s be honest, artificial intelligence (AI) is more than just a trendy term these days. It’s becoming a business necessity. AI is no longer a “nice to have” for companies that use Sitecore as their Digital Experience Platform (DXP). It’s turning into […]
Qodo AI to Transform Code Reviews, Catch Bugs Early, and Shift QA Left
Let’s be honest, code reviews can be tedious. You open a pull request, scroll through hundreds of lines, spot a couple of obvious issues, and approve. Then, two weeks later, a bug shows up in production… and it’s traced back to a line you skimmed over. Sound familiar? That’s exactly why I decided to try […]
Sean Brundle Transforms Technical Expertise into Leadership that Empowers Team Success
Meet Sean Brundle, Lead Technical Consultant, Sitecore Sean’s dedication to excellence and passion for continuous growth have defined his 10-year journey at Perficient, culminating in his recent promotion to Lead Technical Consultant. As a remarkable people leader, his commitment to professional development and mentoring his team across diverse technologies exemplifies Perficient’s promise to challenge, champion, […]
Perficient Included Again in IDC Market Glance for Customer Experience Services
Customer experience (CX) continues to be a defining factor in business success. In a digital-first world, even a single poor interaction can drive customers to competitors, contributing to an estimated $1.6 trillion in annual losses in the U.S. alone. On the other hand, exceptional omnichannel experiences build trust, deepen loyalty, and turn customers into lifelong […]
AI and Digital Trends Marketing and IT Leaders Need to Know
In Adobe’s 2025 AI and Digital Trends report, one message rings loud and clear: the convergence of marketing and IT is essential to digital success. As AI becomes increasingly embedded in customer experience strategies, marketing and IT leaders must collaborate closely to unlock its full potential. The Rise of Agentic AI One of the most […]
Implementation of Custom Tables in Optimizely Configured Commerce
In many B2B commerce implementations, the default features provided by Optimizely Configured Commerce may fall short, particularly when it comes to managing or storing custom data. This blog will outline how to create and work with custom database tables within the platform, ensuring flexibility without altering core system components. What Are Custom Tables? Custom tables […]
Perficient and DTE at DTECH Midwest: Powering AMI Networks with User-Centric Solutions
Next month, the DTECH Midwest conference offers a vital platform to discuss the future of energy. Perficient is proud to participate, highlighting our expertise in Advanced Metering Infrastructure (AMI) and our commitment to delivering solutions that truly resonate with utility providers and their customers. Driving Digital-First Utilities: AMI Communication at the Core Utilities are at […]
Perficient Shares Expertise On Digitally Transforming Extended Enterprises in Manufacturing
For manufacturers, customer experience is no longer a differentiator, but a growth strategy. We’re proud to share that Perficient was selected as a company interviewed for Forrester’s May 2025 report, “Transform Your Manufacturing Extended Enterprise For Maximum Business Impact.” We believe being interviewed for this report underscores our leadership in helping manufacturers modernize their digital ecosystems […]
The Three Pillars of Getting Voice AI Right: Data, Design, and Deployment
Customer Contact Week is just around the corner! In preparation, I sat down with our Senior Solutions Architect, Miles Phillips, to dive deeper into the key pillars of Voice AI: Data, Design, and Deployment. Miles provides insights on how businesses can optimize their AI strategies to enhance customer interactions and drive real results. Voice AI […]