Posts Tagged ‘COVID-19’

Unless you’ve been hiding under a rock (social distancing?), you know that healthcare providers worldwide are facing major challenges related to the coronavirus (COVID-19) outbreak. One of these challenges is the rapid spike in call volume overwhelming call centers and providers. Many of the calls pouring in require human support to answer questions, but staffing […]

At a time when many offices are working remotely, the Perficient team is collaborating and sharing their best tips and tricks to stay inspired and successful. This post is the second in a series on keeping your body, mind, and spirit active while practicing social distancing. Check out the first post, Working From Home: How […]

Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. In light of these issues, our team at Perficient spent the week of March 23rd on an internal […]

Considering the highly fluid COVID-19 (more commonly known as the Coronavirus) situation, businesses around the world are continuing to grapple with the impact it will have. What many are now learning is that digital has the power to help organizations not only respond quickly, but mitigate risk associated with disruption of normal business operations. No […]

Across industries, contact centers struggle to maintain pace with concerns, questions, and urgent needs surrounding COVID-19. This reality holds especially true for healthcare payers and providers serving on the front lines, helping to save lives and communicate ever-evolving resources and instructions to the public. Contact centers are especially struggling in the following ways: Heavy call […]

This three-part series focuses on what digital commerce teams can do to shore up operations and remain effective right now, over the next few months, and in the mid-term future. Obviously, times are tough and every organization has unique challenges, so not everything below might apply, but sometimes the most stressful situations result in the […]

Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. The COVID-19 pandemic has disrupted every part of our lives and the contact center space is no different. […]

With 150 million Americans living with at least one chronic illness, ready access to medications – delivered on time and to the front door – has become all the more critical as communities grapple with COVID-19. In response to the pandemic, insurers are supporting members’ concerns by allowing them to increase their medication supply through […]

The rapidly occurring changes in people’s professional and personal lives during the COVID-19 crisis are not some that many were planning to make (and certainly not all at once). In organizations, change can cause stress to any worker, especially when it was not anticipated at all. The primary unexpected change impacting many employees today, which […]

With the shift to working from home, changing daily priorities, and resources during the COVD-19 pandemic, regulators have or are making transitions to ease the stress without losing valuable data that may contribute to the treatment of COVID-19 or interrupting clinical trials. The pace at which the information on COVID-19 itself appears is so fast; […]

COVID-19 is dominating the news cycles, many hospitals have stopped all electives procedures to focus on the first wave response to the coronavirus pandemic.  (See the previous post on first wave responses.)   While not all patients are impacted by the disease itself, all patients are impacted in some way and the disruption to care is […]

As the Coronavirus pandemic (COVID-19) continues to spread across the US and other countries and the administration announces free testing for the Coronavirus, the markets are also experiencing unusual volatilities. Also, we are seeing fears continue to grow amongst the public with state emergencies being declared, school district closures, and officials advising people to stay […]