Strategy and Transformation

The rise of startups that are born in the cloud is a common challenge for established industry leaders. With their ability to reach their market quickly, these startups are rapidly eating away at the longer-standing players with a mix of infrastructure. Increasingly, these leaders turning to cloud and app modernization to match the capabilities of […]

My previous blog dives into the different training styles in change management initiatives. In the final blog of this series, I analyze adoption and change management implementations for long-term success. There’s an adage that says, “No one likes change.” I’d like to add to that, “Even change managers don’t like change.” As humans, we’re naturally […]

The following is the fourth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. So far in this series, we have examined the state of cloud and how cloud enables innovation, including a case study. In this blog, we’ll look at the benefits of cloud that […]

In our previous post, Create Your Transformation Roadmap for Application Modernization, we offered guidance to prepare your organization for successful cloud adoption. Part 2 of this series addresses some of the security concerns you may stumble upon in your cloud journey. We also share some best practices for infusing security across your organization. Questions about […]

The following is the fourth blog in a series about why healthcare organizations are moving to the cloud. In this series so far, we have looked at how the cloud brings robust data security, the time and cost savings the cloud brings, and the ways cloud connects data for healthcare organizations. In this blog, we […]

One of the benefits of working with Amazon Connect is its ability to integrate with third party platforms, such as Salesforce. The Amazon Connect CTI Adapter is a browser-based Contact Control Panel (CCP) that integrates with the Salesforce CRM. First released in 2017, the adapter enhances the functionality across both platforms, providing a more robust […]

Nurturing strategies are critical to building loyalty and providing data on what is working well with users.

Budget Season Is Just Around The Corner With a peak outside my office window, I see leaves beginning to change.  But that isn’t the only thing that changes this time of year, the focus of your job may be changing too.  Maybe just for a season, but over the next few months some of you […]

Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Mobile technology – and the role it plays in our lives – continues […]

Having a hard time choosing a consultant or vendor? Here are some top things to look out for — as told by consultants.

Analyzing big data, automating business-critical processes, and migrating to the cloud are just a few of the manual tasks that enterprises automate with technology solutions. As business needs change, it is essential to continue to leverage technology to meet new challenges and improve business processes. Discover current trends in digital transformation enablers like API management, […]

In our previous blog post, Create Your Transformation Roadmap for Application Modernization, we looked at what a transformation roadmap typically includes with regard to app modernization. In this blog, we’ll examine the importance of transformation roadmaps, what they include, and the process of creating one. Why is creating a transformation roadmap so important? At its […]