Balancing AI Strategy With Human Wisdom “AI-first” has become a buzzword in executive conversations, but what does it really mean? Is it about using artificial intelligence at every turn, or applying it with intention and purpose? For analyst and researcher Susan Etlinger, it’s clearly the latter. On the latest episode of “What If? So What?”, […]
Artificial Intelligence
Live Agent Transfer in Copilot Studio Using D365 Omnichannel – Step-by-Step Implementation
Welcome to Part 2 of this blog series! In Part 1, we discussed the high-level architecture and use case for enabling live agent transfer from a chatbot. In this post, I’ll walk you through the actual steps to build this feature using: Copilot Studio D365 Omnichannel for Customer Service Customer Service Workspace Customer Voice Prerequisites […]
AI: Security Threat to Personal Data?
In recent years, AI chatbots like ChatGPT have gone from fun tools for answering questions to serious helpers in workplaces, education, and even personal decision-making. With ChatGPT-5 now being the latest and most advanced version, it’s no surprise that people are asking a critical question: “Is my personal data safe when I use ChatGPT-5?” First, […]
AI’s Hidden Thirst: The Water Behind Tech
Have you ever wondered what happens if you ask AI to create an image, write a poem, or draft an email? Most of us picture “the cloud” working its magic in a distant location. The twist is that the cloud is physical, real, and thirsty. Data centers require water, sometimes millions of gallons per day, […]
From Self-Service to Self-Driving: How Agentic AI Will Transform Analytics in the Next 3 Years
From Self-Service to Self-Driving: How Agentic AI Will Transform Analytics in the Next 3 Years Imagine starting your workday with an alert not from a human analyst, but from an AI agent. While you slept, this agent sifted through last night’s sales data, spotted an emerging decline in a key region, and already generated a […]
Live Agent Escalation in Copilot Studio Using D365 Omnichannel – Architecture and Use Case
With the increasing use of AI chatbots, businesses often face one key challenge: when and how to seamlessly hand over the conversation from a bot to a human agent. In this two-part series, I’ll walk you through how we used Microsoft Copilot Studio and Dynamics 365 Omnichannel to build a live agent escalation feature. Part […]
Automated Code Review with AWS Bedrock and Lambda
In today’s fast-moving world of software development, keeping our code clean, secure, and efficient is more important. While manual code reviews are great for catching issues, they can take a lot of time & even then, some problems might slip through. This blog shows how to build a lightweight, automated code review system using AWS […]
Why Value-Based Care Needs Digital Transformation to Succeed
The pressure is on for healthcare organizations to deliver more—more value, more equity, more impact. That’s where a well-known approach is stepping back into the spotlight. If you’ve been around healthcare conversations lately, you’ve probably heard the resurgence of term value-based care. And there’s a good reason for that. It’s not just a buzzword—it’s reshaping […]
Mastering GitHub Copilot in VS Code
Ready to go from “meh” to “whoa” with your AI coding assistant? Here’s how to get started. You’ve installed GitHub Copilot. Now what? Here’s how to actually get it to work for you – not just with you. In the blog Using GitHub Copilot in VS Code, we have already seen how to use GitHub […]
You’re About to Make the Costliest Mistake with AI, And You Won’t Even See It Coming
John Henry and the AI Age: When the Hammer Meets the Algorithm What if winning against the machine still meant losing? That’s the hidden truth inside the legend of John Henry - a man who swung a hammer so hard and so fast he outpaced the steam drill that was supposed to replace him… and then died […]
Managing Projects in Sitecore Stream: From Brainstorm to Delivery
In earlier blogs – Why AI-Led Experiences Are the Future — And How Sitecore Stream Delivers Them and Creating a Brand Kit in Stream: Why It Matters and How It helps Organizations, I tried to explore what Sitecore Stream is, how it powers AI-led content management, and how features like Brand Kit and Assist streamline […]
Agentic AI using Azure AI Foundry and Power Platform
Introduction: The Evolution from Automation to Intelligence Imagine a world where your software tools don’t just do what you tell them but actually understand what you need and take action on your behalf. That’s precisely where we’re headed with the rise of Agentic AI. To break it down, most automation tools today are rule-based. You […]