Customer Experience + Design

We search for health information in times of heightened emotions: fear, stress, frustration, dread—and even, at times, excitement and anticipation. Irrespective of emotional state, when consumers encounter a healthcare organization’s website, they are not asking to be marketed to, nor are they asking for an accurate representation of  departmental structure—they are asking for your help. […]

The Optimizely Deployment API (Episerver.PaaS.EpiCloud) has helped immensely as I’ve been working on new projects, but there has always been something that has plagued me; copying down content/assets into my local environment. When I say “Copying down Content,” I mean two pieces; Database and the Assets. For the Database Export, I have created my ExportDatabase […]

One thing is clear after the last year and a half – the overnight shift from in-person experiences to digital-first (or digital only) has prompted companies to double down on providing superb digital experiences. At the same time, they have to make sure that “every user interaction builds and delivers on business outcomes.” Planning, building, […]

Digital design as we know it today is still a relatively new concept. It’s so new that only 22% of 557 organizations surveyed had the design operations to implement the design at scale in 2020, a surprisingly low number when considering the few organizations that tapped into the design for more than just the looks were able to outperform the S&P by 228% over a […]

In Part 1 of How to Make Agile Iteration Possible Within Waterfall Budgeting, I covered the business desire to achieve iterative development and quick time-to-market, with the reservations of rigid waterfall budgeting and planning.  I also covered pre-project and project start steps, which I believe are critically important to achieving the desired result during implementation.  […]

We’re excited for our very own, Justin Racine, Director of Commerce, and Karie Daudt, Director of Commerce Strategy, to present at Digital Commerce 360’s Fast-Tracking B2B Ecommerce Sales & Expansion, the second of three B2B events premiering on Thursday, August 12, 2021. This live-streamed session will present research from various thought leaders and commerce experts […]

A big challenge that hospitals and health systems face revolves around patients being discharged, then re-admitted in short order after they arrive home. This is problematic for a few reasons. Most obviously, patient health and wellness are always a top priority for hospitals and health systems, so when a patient is discharged and they have […]

The digital world today is filled with hackers, cyberpunks, and data crackers. Data security and integrity is a major concern. We want to keep our data safe as possible to protect it from attackers, which makes managing data so important and time-consuming. We want a simple solution to use power to withstand attacks. An ansible […]

We’re excited to announce that the work for our client, a private nonprofit, won a silver award at the 2020 Horizon Interactive Award competition. This competition recognizes the best websites, videos, online advertising, print media, and mobile applications from around the world. The competition’s panel of judges includes diverse industry professionals with multimedia, graphic design, marketing, and advertising backgrounds.   Awarding Some of the Best Work  We […]

Product owners love the flexibility and short lead time of being Agile. At the same time, it can be difficult for management to adopt. Without a determinant understanding of the final product, there’s a struggle to estimate the total cost and rein in scope.  You could mark work as done within a sprint but the […]

SharePoint’s modern user interface (UI) provides web parts and a user-friendly experience. My favorite feature is the quick link web part, which is very easy to learn and adapt to. In this blog, I will demonstrate how you can design your SharePoint page using a quick links web part with two different methods. We can […]

In this series, Eric Enge and Duane Forrester, VP of Industry Insights at Yext, have demonstrated why and how user intent impacts search. So, what should you do to ensure success? How and what should you prioritize? Eric and Duane walk through how to identify if you’re providing a great customer and user experience today […]