Customer Experience + Design

IBM released version 9 of IBM Digital Experience including WebSphere Portal and Web Content Manager on 12/22/2016.  This builds upon version 8.5 as CF 13.  There are two important benefits to version 9: WebSphere Application Server V9.0 support All version 9.0 offerings now can run on IBM WebSphere Application Server 9.0.  This gives customers the […]

Self-service has quickly climbed the ranks as a high-priority support strategy for leading service organizations. One of the easiest ways to deliver exceptional customer service is by building a self-service support community for your customers. Research shows that 72% of customers prefer to use a company’s website to find answers. Also, studies from Gartner show more […]

2017 promises to bring new challenges for organizations looking to connect with customers and maintain relationships. As the web becomes an increasingly noisy space, selecting the right technologies can make all the difference between competition and irrelevance. We believe that having a comprehensive digital experience is critical to business and communications continuity. Not only must […]

In the increasingly noisy world of communication channels and touch points, marketers realize it takes a lot more than a creative campaign to stand out from the competition. Knowing your customers and creating an experience that’s second to none are essential. According to eConsultancy: Every customer is on their own unique journey… marketers can ‘own’ […]

Healthcare organizations are continuing to adapt to the ever-changing healthcare industry. Hospitals, health systems and health plans are undergoing infrastructure rebuilds to suit the needs of the new market; transforming their traditional business models to survive the rising expectations to deliver a connected and on-demand experience to patients and members. The growing expectations of healthcare […]

Similar to the way digital transformation means different things to different people, there are myriad types of projects and initiatives that fall under the concept of digital transformation, including: Implementing methods that enable changes to be made quickly on digital platforms, such as websites, mobile, social, and portals Developing websites and portals that are mobile-friendly […]

When children are engaged in constructive play and learning from an early age, they have a lifetime of benefits – like improved academic performance throughout their educational career, a love of learning, and improved emotional development. That’s why Learning Care Group is committed to creating state-of-the-art facilities with the latest technology and expert-driven curriculum. To match the […]

As we wrap up 2016, let’s take a look at the top 10 blog posts from our thought leaders. These blogs were published on Perficient’s IBM blog. If you missed these you may want to take a look: #1 – IBM Connect General Opening Session By Glenn Kline | February 1, 2016 #2 – IBM […]

Digital technology has applications throughout clinical studies, from recruitment through data collection. But, it is also being used in exciting and meaningful ways once a drug or device has gone to market, both to improve patient outcomes and to keep sponsors informed. Below are a couple of examples. Huggable, a teddy bear developed by Dr. […]

Pixels and rems and ems and percents, oh my. While there are several different methods for coding with font sizes, it all depends on what’s right for your particular project. First Things First Let’s take a closer look at every option: Pixels: font-size: 16px shows as 16 pixels in the browser. Rem: font-size: 1rem shows […]

As touched on in our last blog post, inclusive design is more than designing for people with vision or hearing impairments. It’s also designing for someone with a broken arm, a slow network connection, a cognitive impairment, or even our aging population. It’s about designing for everyone. We should be aware of the differing abilities, […]

As 2016 draws to a close, it’s time to reflect on all that happened with Digital Experience Platforms. Let’s recap the most-read posts for the year: 10 | (Re)defining Enterprise Search Enterprise Search is transitioning to something more broad and powerful. It now means reducing friction in your business operations. 9 | Google Search Appliance […]