Customer Experience and Design

Tips for Best-in-Class Self-Service Experiences

Self-service has quickly climbed the ranks as a high-priority support strategy for leading service organizations. One of the easiest ways to deliver exceptional customer service is by building a self-service support community for your customers. Research shows that 72% of customers prefer to use a company’s website to find answers. Also, studies from Gartner show more than 75% of customers prefer to use a self-service option, as opposed to calling or emailing a contact center to seek answers, and have come to expect this level of service when engaging with a brand. As a result, 42% of service trailblazers in the industry are turning to self-service platforms like Salesforce Community Cloud to deliver more personalized, conversational service to their customers.

Join our customer, NextGen Healthcare, Perficient, and Salesforce on January 10 at 2:00 p.m. EST for a webinar, “Deliver Superior Customer Service with Best-in-Class Self-Service” to learn how they turned a poor customer experience into a stellar one by improving case resolution times by 50%, case deflection by 11% in their Success Community, and Voice of the Client scores by 31% with Salesforce Service Cloud and Community Cloud.

You’ll come away with some great tips, best practices, and see their Success Community in action to help your organization become a service trailblazer. We hope you can join us! Register here.

If you can’t make it or are looking for additional resources on getting started with a self-service community, consider downloading our Definitive Guide to Self-Service Communities below.

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Elizabeth Dias

Elizabeth Dias is an experienced technology marketing strategist focused on the financial services and retail industry at Perficient. With over nine years of experience as a professional business-to-business (B2B) marketer, Elizabeth is knowledgeable in technology strategies for the financial services industry focusing on mobile banking and payments, data analytics, and enterprise information management. She also closely follows the fintech community as well as tech trends in social and digital, and is also an active blogger and thought leader on Twitter (@techmktggirl).

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