Customer Experience + Design

You may be aware that Sitecore Experience Commerce 9 was announced at the NRF 2018: Retail’s Big Show  with much excitement.  This year everyone will be talking about it. A lot has changed from Sitecore Commerce 8.2.1 that will make things easier and faster.  If you are upgrading from an older version there are a […]

Sitecore 9.0 introduced a new and very useful feature to easily add federated authentication to the platform. Authentication has been and still is being performed using the ASP.NET Membership functionality for standard Sitecore users, however, Sitecore has implemented the ability to use the new ASP.NET Identity functionality that is based OWIN-middleware. Here’s a stripped-down look […]

Data and technology play a significant role in the future of finance; however, many tried-and-true best practices are still critical for winning (and keeping) customers. We have seen an incredible change in the financial services industry, especially as it pertains to the customer experience. Whether through robo-advisors, better user design, or chatbots, customers have become […]

Have you heard of the Fourth Industrial Revolution? If you were at Dreamforce ‘17, you sure did! First there was steam, next electricity, then computers, and now the Fourth Industrial Revolution, where machine learning allows artificial intelligence and robotics to come alive, and the Internet of Things to transform customer experience. Technology is rolling out […]

The Sling Content Loader allows for creating OSGi bundles which contain content loaded into the Sling Repository. This works well for static content but doesn’t work so well for dynamic content. This includes when using modern Front End development tools to compile and minify Sass / JS, especially when integrating with the Maven build process. Among the challenges are:   Invoking the […]

We’ve all heard of couples who stay together simply because it’s the easy thing to do. A kind of relationship inertia keeps the pair in place, and there isn’t enough force acting on either of them to overcome their resistance to change. Neither person is truly happy nor fully unhappy – it’s a relationship stuck […]

Microsoft and Adobe announced their partnership last fall, and as a leading partner to both, we’ve been hard at work understanding how this alliance will benefit our customers. Rolling out key platform combinations in phases, Adobe and Microsoft are calling their alignment “the perfect partnership for even better experiences,” noting that Adobe Experience Manager running […]

It’s becoming clear that major search engines, such as Google, are promoting the SEO benefits of web accessibility techniques. Look at what happened a few months ago, Google launched Lighthouse, an open-source, automated accessibility tool for web developers for improving the quality of web pages. This tool isn’t unique though, many are out there. However, […]

Have you ever heard the saying “the cobbler’s children have no shoes?” Well, there is no better phrase to describe businesses and their intranets. We tend to be so busy helping our customers that we have little time to address our own internal needs. Understandably, the intranet tends to be last in priority. It’s not […]

  Implementing Experience Management solutions for global organizations involves particular challenges. The complexity of maintenance and cost of translating a large content repository increases several-fold when it must be reproduced across multiple regions and languages.   Most organizations take one of two approaches to supporting multi-lingual content.   Translate Everything Decentralized Translations   To understand what’s […]

  When you think of Einstein, what comes to mind? Perhaps the German-born theoretical physicist who developed the theory of relativity or possibly a chain retailer of moderately priced coffee and bagels? If you use Salesforce, the term “Einstein” means a totally different thing: artificial intelligence (AI) for CRM. Einstein has made AI a reality […]

With 2017 coming to a close it was the perfect opportunity to reflect on all the great things our clients are doing to improve healthcare. Here are three of my favorites: Video: Enhancing Medical Research at the University of Colorado Learn why University of Colorado Anschutz Medical Campus turned to the cloud to improve security, […]