Customer Experience + Design

It’s no secret that technology has the grand potential to completely revolutionize how we approach healthcare. Actually, transforming the healthcare industry is much more challenging. Below are just a few of the top digital transformations that are taking a stronghold in healthcare. How is your organization preparing to handle these trends? Artificial Intelligence (AI) and […]

To Object or Not Object, That Is The Question We’ve all been there as Salesforce Consultants or Solution Architects; a client is thrilled about the Service Cloud rollout and the amazing adoption rate by jadded SMEs when suddenly someone on the client side blurts out, “Wow, wouldn’t it be nice if we could do X, […]

Now that you’ve mastered the art of providing a good search foundation on your website, it’s time to build on that investment. Let’s talk about how you should be using search to personalize every experience. And don’t worry if you don’t have a search foundation down quite yet. You can always look back on our […]

As consultants, we are expected to provide solutions for our customers. But those solutions must be the “right” solution whether or not they are the “best” technical solution. As technology professionals, it is up to us to recognize when the latest whiz-bang technology may not be what is needed by the customer. Guilty as charged […]

The key to success is putting people first. When companies apply a people-first approach, it pays — literally. Putting that into action can be another story. With only good intentions and no clear strategy, people interested in evolving their business are faced with a painful and often overwhelming task. By starting with the people closest to your […]

Decades of Movie Making Tradition I stumbled into a career as a Solution Architect while working for Walt Disney Pictures & Television as an Assistant to the Executive Vice President of production. Part of my daily routine was to man five fax machines early in the morning receiving call sheets and production reports from movies […]

Having established roles and workflows in Sitecore makes for good governance and ensures your authoring team is supporting your content strategy. While this seems like an organizational no-brainer for larger content teams, you may wonder if smaller teams need the same level of oversight. Don’t all these formal rules and processes just get in the […]

The old adage “the customer is always right” may frustrate some companies, but getting to the heart of the customer voice through robust data aggregation and analysis tools has never been easier. Social media has now given everyone a feedback channel that customer service organizations can harness to improve offerings and stay competitive. Perficient recommends […]

Let’s face it, in today’s world we have about a zillion different electronic means of communicating. I feel justified in making that assessment because I am of an age where I recall when email was a new-fangled thing. We get so used to being able to instantly message someone or shoot off a quick email […]

We are All Discoverers In 1492, Christopher Columbus didn’t board his ship, raise his iPhone and smoothly say, “Siri, get directions to the Bahamas,” then sit back and enjoy a peaceful voyage across the Atlantic. Being a discoverer or an explorer was a dangerous job. Did you know one in three sailors during that era […]

Perficient Digital recently received a Creativity International award for the website we designed and created for OhioHealth, a not-for-profit system of hospitals and healthcare providers. The new website won a Silver award in the Non-Profit category, marking our first award win in the healthcare space.  With health consumerism continually influencing patient expectations, OhioHealth wanted to […]

Have a New Salesforce Org? If you purchased a new Salesforce org, you may be wondering where to begin setting it up. In this blog we’ll explore a few of the essential areas to review and configure to help get you started. When you first sign into your new Salesforce org you will see that […]