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Enhance Self-Service Experience with ServiceNow Virtual Agent

In today’s world, automation and self-service is all around us. From self-order tablets at restaurants to self-checkout lanes at grocery stores and self-check in kiosks at airports, the ability to complete tasks without requiring additional human assistance is incredibly valuable, saving both time and resources. For organizations utilizing ServiceNow as their IT Service Management (ITSM) […]

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HCL Commerce Modpack Upgrade To 9.1.x.x

Like many enterprise software platforms, HCL Commerce releases updates in a modular form known as a mod pack. The Modpack Upgrade is designed to enhance and extend the capabilities of your current HCL configurations, optimize workflows, add new features, and improve overall performance. This upgrade incorporates the latest advancements and best practices, ensuring your infrastructure […]

Unlock Efficiency: How Salesforce CPQ’s Renewal and Amend Features Simplify Your Business

Imagine running a business where you offer subscription-based products. As your customer base grows, you begin to notice something slipping—renewal deadlines, contract complexities, and your sales team being bogged down with manual updates. Enter Salesforce CPQ (Configure, Price, Quote), a powerful tool designed to help businesses streamline the often-complex process of managing quotes, pricing, and […]

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Dreamforce 2024 Session Recap: Salesforce Success Roundtable

The Salesforce Success Roundtable at Dreamforce 2024, led by Chelsea Monda, Director of Salesforce Global Consulting, focused on strategies to maximize return on investment (ROI) and drive innovation using Salesforce. Here are the key highlights and insights shared during the session: Networking and Collaboration The session opened with an emphasis on networking, encouraging attendees to […]

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Perficient at Dreamforce 2024: A Look at Innovation, Agentforce, and the Future of AI

  Perficient’s presence at Dreamforce 2024 was more than just attending—it was about connecting, innovating, and driving real change. From discussing cutting-edge AI like Agentforce to supporting initiatives such as Girls Who Code, Perficient is committed to shaping both the present and future of technology. Whether you joined us at our sessions or other events, […]

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A Complete Guide to Navigation Service in Lightning Web Components: Part 2

Hello Trailblazers! In Salesforce Lightning Web Components (LWC), the Navigation Service plays a crucial role in creating a seamless user experience by enabling easy, programmatic navigation between different pages, records, or external links. In the previous Part 1 of this blog we saw the basics of the Navigation Services and how to navigate a user […]

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Creating Seamless Omnichannel Solutions with Optimizely

Let’s be honest: today’s customers expect a lot. They want to browse your website on their laptop, check prices on their phone, maybe ask a question on social media — and they expect it all to feel easy and connected. If your brand can’t keep up? They’ll notice — and they’ll move on. That’s why […]

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A Complete Guide to Navigation Service in Lightning Web Components: Part 1

Hello Trailblazers! Lightning Web Components (LWC) has transformed how developers create modern and efficient applications within the Salesforce platform. One of the key functionalities that enhances user experience in LWC is the Navigation Service. This service allows developers to navigate between different components, pages, or external URLs with ease. In this blog, we’ll explore the […]

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Dynamic Dashboards in Salesforce: A Comprehensive Guide

Hello Trailblazers! Dynamic Dashboards in Salesforce are a powerful tool that allows users to view data and metrics based on their individual access levels without needing to create separate dashboards for different users or roles. This feature enhances the customization and personalization of data visualization, making it easier for users to track performance, monitor KPIs, […]

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A Comprehensive Guide on Salesforce Dashboards

Hello Trailblazers! In today’s fast-growing world of business, making informed decisions based on data is crucial for success. Salesforce dashboards are powerful tools that allow organizations to visualize and analyze their data in real time, helping users track key metrics and uncover insights that drive business success. Whether you’re in sales, marketing, customer service, or […]

Power Platform Community Conference 2024

Powering the Future: Key Highlights from PPCC24 and What’s Next for Power Platform

The energy was electric last week as thousands of attendees invaded MGM Grand along the Las Vegas Strip for the 3rd Annual Power Platform Community Conference (PPCC24). From groundbreaking announcements to new features unveiled during keynotes from Microsoft’s Charles Lamanna, Corporate Vice President of Business Industry and Copilot, and Jeff Teper, President of Apps and […]

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The Ultimate Guide to Salesforce Reports: Simplify Your Data Analysis

Hello Trailblazers! Salesforce Reports are powerful tools that enable users to organize, analyze, and display data in a structured manner. Reports in Salesforce provide actionable insights, allowing businesses to track performance, monitor key metrics, and make data-driven decisions. They serve as the foundation for understanding customer behavior, sales trends, and operational efficiency. In this blog, […]

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