Introduction: Cloud tools now have the ability to let DevOps deliver cloud infrastructure along-side applications that are deployed on it. Did I just say, build a PaaS solution? Commercial PaaS solutions like OpenShift and Pivotal Cloud Foundry can be expensive and require specialized skills. They do speed up development and keep your enterprise cloud adoption […]
Amazon Web Services
Callback or Voicemail: What’s the Best CX for Your Contact Center?
Hello, 1980 called, they want their Voicemail back… In the 70s we started using Voicemail in the work place, it gained momentum and reached popularity in the 80s but by 2012 it was in decline. (Information found on Google!) While businesses grow and evolve; they find more effective ways to communicate in the moment and […]
Create a Basic Agent Console with Queue Metrics
In a previous blog post we covered the steps necessary to host a static website within AWS, more specifically how to deploy a custom agent console that can load in contact attributes. Today we will look at how we can use the Connect API to enhance this custom agent console with live data from the […]
Developing a PaaS Migration Strategy
In the post “The Business Case Justification for PaaS” we looked at the benefits and a business case for PaaS. In this blog we will look at the steps to create a migration strategy to PaaS including re-platforming legacy applications. Re-platforming applications includes lift-and-shift (containerizing) applications with minor changes, refactoring applications to adhere to twelve […]
Another Short Experiment with the Connect API
In my prior post, A Short Experiment with the Amazon Connect User API, I created an Express web application to explore using the Amazon Connect User API. Since then, Amazon has released new API methods for updating contact attributes and viewing queue metrics. In this post, I update the Express app to demo these new methods. […]
The Business Case Justification for PaaS
Within the cloud delivery models Platform as a Service (PaaS), the model providing the facilities for full life cycle application development, has a smaller overall market share than IaaS or SaaS. However, the PaaS growth rate is accelerating with Gartner predicting a 26% PaaS growth rate to reach $15 billion by the end of 2018. […]
Big Data Bootcamp by the Beach: Getting Started Smart
In the first post in this series, I talked about giving a Big Data Bootcamp in the Dominican Republic to a large group of very smart students. In this post, I’ll go over the basic tools and techniques that I think are most relevant in the job market. These are basic tools that most are […]
Big Data Bootcamp by the Beach: An introduction
This is a little story about nothing ventured; nothing gained. One day, I got a LinkedIn message asking if I would like to teach a Big Data Bootcamp at an event for the Universidad Abierta Para Adultos in Santiago de Caballeros, República Dominicana. Luis didn’t know me; he just saw my profile and saw that I’ve been […]
A Short Experiment with the Amazon Connect User API
At the end of July, Amazon introduced the User Management API to Amazon Connect. The User API opens the door for customers and partners to start scripting user setup and maintenance actions, create custom user management applications and modify user data from Lambda functions. For this post, I took a few hours to code up […]
Amazon Connect Streams API Changelog #4: July & August 2018
Amazon Connect Streams API (Streams) allows developers to create custom agent experiences for Amazon Connect. The code for Streams is hosted in GitHub and open for community contributions in the form of pull requests. This is the fourth installment of my running series covering changes to the Streams API. Prior installments can be found here: […]
Join Us for September’s Tech Talk: Intro to Amazon Connect
Register here! In this Tech Talk, we’ll introduce you to Amazon Connect–a scalable, pay as you go contact center solution that allows for highly customizable, flexible, and simple solutions. We’ll cover the following topics: Amazon Web Services (AWS) Platform overview Amazon Connect overview Basic contact center configuration with Amazon Connect Basic contact flow overview with Amazon Connect […]
AWS + Perficient Announce Amazon Connect Boot Camps
Perficient and AWS partner to deliver a fast-paced, stimulating deep-dive into Amazon Connect. Over the course of two days, participants will learn the ins and outs of Amazon Connect and the AWS platform—including how to leverage other AWS services like Lambda, Lex, and DynamoDB to extend functionality beyond that of a traditional contact center and […]