News

Hot off the presses! Microsoft just released a new Teams Adoption Hub which basically simplifies your deployment and adoption process for Microsoft Teams as well as other Office 365 workloads! If you were unable to check out some of the content from Ignite, they actually covered a session about the Office 365 adoption framework in which they […]

In a previous blog post we looked at the steps necessary to set up a custom agent console. We walked through uploading a page to S3 and configuring a CloudFront distribution which can be whitelisted and then used with Amazon Connect. To keep things simple we didn’t dive into CloudFront settings, many of which can […]

2019 is the year to stop letting obstacles get in the way of enterprise AI adoption. Of course implementing AI tech comes with its challenges, but addressing two big obstacles may be the key to success.  According to our AI expert, practice director and chief strategist Christine Livingston, these obstacles are perception and data. And […]

Many organizations are now trying to adopt Teams at a rapid pace. However, adopting a new product like Teams alongside Skype for Business is no easy task and can create confusion if not implemented properly. My intention with this article is to discuss how to properly pilot Teams for your organization so you can test […]

There are several ways to set up a custom domain in Salesforce, but there is only one way you should be setting up your custom domain. Trust me, I went through the headache of trying every single one. Yes, setting up a domain can be daunting. But, I’ve broken it down into five easy-to-follow steps […]

Voice quality is surprisingly something that is often overlooked when an organization wants to move their voice infrastructure to the cloud. I’ve worked for multiple customers over the past two years where some have been well equipped to handle the media traffic whereas others were missing some of the vital pieces that proved to be […]

Let’s say you are thinking of moving your phone numbers to Microsoft. Great! However, there are a few things that you need to take into consideration before making this leap. In this article I’ll go over what number porting is, what challenges you may face, and what you’ll need to know to get your numbers […]

Oracle Autonomous Analytics Cloud BI Admin Tool is similar to the BI Admin tool. You can download the tool from the following link: https://www.oracle.com/technetwork/middleware/oac/downloads/oac-tools-4392272.html When you try to establish the connection to Essbase Cube for import using this tool, you might get the following error: Essbase Error 1040048: HTTP communication failed with error [Failed to […]

This past month Perficient Atlanta members volunteered a Saturday morning to help the community at the Atlanta Community Food Bank. The ACFB’s mission is to help provide for the food-insecure in the Greater Atlanta area. When parents have to make the difficult decision between feeding themselves and their children or paying bills, the food bank […]

One big problem for Teams admins in the past has been the lack of PowerShell cmdlets available for Microsoft Teams. Well, you no longer have to suffer in silence because Microsoft has finally released some updates for the Microsoft Teams Cmdlet module. With update 0.9.5  you can now perform “most” of the administrative operations available […]

Possibly on of the best updates of October relates to the change in presence publishing! Microsoft has listened to customer feedback and with this latest update your presence between Skype for Business and Teams is now fully aligned! In this article I’ll discuss what has changed with this latest update for Teams and what this […]

At Perficient Latin America, we love innovation. It’s in our DNA. We’re constantly looking for new ways to do things, to improve our own processes, and to better fulfill our purpose by championing technology as a powerful force for positive transformation. So, it stands to reason that internally we make the time and space to […]