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Perficient Named a Major Player in IDC MarketScape: Software-Defined Vehicles

We’re excited to announce that Perficient has been named a Major Player in the IDC MarketScape: Worldwide IT and Engineering Services for Software-Defined Vehicles 2025 Vendor Assessment. We believe this recognition reflects our deep commitment to helping automotive OEMs and mobility innovators navigate the complex shift toward software-defined vehicles (SDVs) with confidence, agility, and innovation. […]

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Why Oracle Fusion AI is the Smart Manufacturing Equalizer — and How Perficient Helps You Win

My 30-year technology career has taught me many things…and one big thing: the companies that treat technology as a cost center are the ones that get blindsided. In manufacturing, that blindside is already here — and it’s wearing the name tag “AI.” For decades, manufacturers have been locked into rigid systems, long upgrade cycles, and […]

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Automotive News Reports the Roadmap to Software-Defined Vehicles is Still Fuzzy

On the hundredth anniversary of its circulation, Automotive News launched a series on the technological innovations driving the shift to “software-defined vehicles” (SDVs). The articles explore the fragmented U.S. roadmap to software integration, intensifying global competition, OEM progress to date, and the uncertainties shaping automakers’ strategies.  This coverage signals an evolution. As automakers race to […]

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Live Agent Transfer in Copilot Studio Using D365 Omnichannel – Step-by-Step Implementation

Welcome to Part 2 of this blog series! In Part 1, we discussed the high-level architecture and use case for enabling live agent transfer from a chatbot. In this post, I’ll walk you through the actual steps to build this feature using: Copilot Studio D365 Omnichannel for Customer Service Customer Service Workspace Customer Voice Prerequisites […]

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Highlights from the 2025 Formula SAE and Formula Student Season

This year marked an exciting milestone in Perficient’s long-standing commitment to automotive innovation as we celebrated the third year of our Electrifying the Future of Automotive program. Since our launch in 2022, we’ve grown from a few partnerships to proudly sponsoring 12 Formula SAE and Formula Student teams that span the U.S. and, for the […]

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Perficient Included Again in IDC Market Glance for Customer Experience Services

Customer experience (CX) continues to be a defining factor in business success. In a digital-first world, even a single poor interaction can drive customers to competitors, contributing to an estimated $1.6 trillion in annual losses in the U.S. alone. On the other hand, exceptional omnichannel experiences build trust, deepen loyalty, and turn customers into lifelong […]

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Perficient Recognized by Leading Analyst Firm for Automotive and Mobility Expertise

We’re proud to share that Perficient has been recognized by a leading global technology research and advisory firm for our deep expertise and impactful work in the automotive and mobility industry. This recognition underscores our commitment to helping automotive companies accelerate innovation, embrace digital transformation, and lead in a rapidly evolving market.  As the automotive […]

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Perficient Mentioned in Forrester Report: Design GenAI-Powered Experiences Responsibly

Perficient is a recognized leader in artificial intelligence solutions, especially as it relates to generative AI, empowering enterprises to accelerate AI adoption, and transform operations. With deep expertise across Google, Adobe, Salesforce, Microsoft, and AWS technologies, we design and deploy scalable, high-impact solutions that drive efficiency, innovation, and measurable business outcomes across industries. Our experts […]

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Agentforce and Unstructured Data = Yes!

Leveraging data that is ‘trapped’ within unstructured data files like PDFs is a powerful capability within Agentforce.  With an Agentforce Data Library this ability to surface PDF content through an Agent is now available in a ‘No Code’ fashion to all Salesforce Admins. So what is our Agentforce unstructured data use case? Let’s say we have […]

2025 Payments Industry Trends

6 Digital Payment Trends Set to Transform 2025

The rapidly evolving payments industry is driving industry leaders to adapt their strategies in response to emerging trends. As technology advances and consumer expectations shift, staying ahead of these trends is crucial for success. Payments Trend #1: AI-Driven Payment Innovations The landscape of payments and financial services in 2025 will be marked by groundbreaking innovations […]

Adobe Experience Cloud Professional Services Major Player

Perficient Named as a Major Player for Worldwide Adobe Experience Cloud Professional Services

We’re pleased to announce that Perficient has been named a Major Player in the IDC MarketScape: Worldwide Adobe Experience Cloud Professional Services 2024-2025 Vendor Assessment (Doc #US51741024, December 2024). We believe this recognition is a testament to our commitment to excellence and our dedication to delivering top-notch Adobe services to our clients. Continue reading to […]

Forrester Report: App Modernization And Multicloud Managed Services Landscape, Q4 2024

Perficient Named in Forrester’s App Modernization and Multicloud Managed Services Landscape, Q4 2024

As new technologies become available within the digital space, businesses must adapt quickly by modernizing their legacy systems and harnessing the power of the cloud to stay competitive. Forrester’s 2024 report recognizes 42 notable providers– and we’re proud to announce that Perficient is among them. We believe our inclusion in Forrester’s Application Modernization and Multicloud […]

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