Automotive

On the hundredth anniversary of its circulation, Automotive News launched a series on the technological innovations driving the shift to “software-defined vehicles” (SDVs). The articles explore the fragmented U.S. roadmap to software integration, intensifying global competition, OEM progress to date, and the uncertainties shaping automakers’ strategies.  This coverage signals an evolution. As automakers race to […]

Welcome to Part 2 of this blog series! In Part 1, we discussed the high-level architecture and use case for enabling live agent transfer from a chatbot. In this post, I’ll walk you through the actual steps to build this feature using: Copilot Studio D365 Omnichannel for Customer Service Customer Service Workspace Customer Voice Prerequisites […]

This year marked an exciting milestone in Perficient’s long-standing commitment to automotive innovation as we celebrated the third year of our Electrifying the Future of Automotive program. Since our launch in 2022, we’ve grown from a few partnerships to proudly sponsoring 12 Formula SAE and Formula Student teams that span the U.S. and, for the […]

Customer experience (CX) continues to be a defining factor in business success. In a digital-first world, even a single poor interaction can drive customers to competitors, contributing to an estimated $1.6 trillion in annual losses in the U.S. alone. On the other hand, exceptional omnichannel experiences build trust, deepen loyalty, and turn customers into lifelong […]

We’re proud to share that Perficient has been recognized by a leading global technology research and advisory firm for our deep expertise and impactful work in the automotive and mobility industry. This recognition underscores our commitment to helping automotive companies accelerate innovation, embrace digital transformation, and lead in a rapidly evolving market.  As the automotive […]

Perficient is a recognized leader in artificial intelligence solutions, especially as it relates to generative AI, empowering enterprises to accelerate AI adoption, and transform operations. With deep expertise across Google, Adobe, Salesforce, Microsoft, and AWS technologies, we design and deploy scalable, high-impact solutions that drive efficiency, innovation, and measurable business outcomes across industries. Our experts […]

Leveraging data that is ‘trapped’ within unstructured data files like PDFs is a powerful capability within Agentforce.  With an Agentforce Data Library this ability to surface PDF content through an Agent is now available in a ‘No Code’ fashion to all Salesforce Admins. So what is our Agentforce unstructured data use case? Let’s say we have […]

The rapidly evolving payments industry is driving industry leaders to adapt their strategies in response to emerging trends. As technology advances and consumer expectations shift, staying ahead of these trends is crucial for success. Payments Trend #1: AI-Driven Payment Innovations The landscape of payments and financial services in 2025 will be marked by groundbreaking innovations […]

We’re pleased to announce that Perficient has been named a Major Player in the IDC MarketScape: Worldwide Adobe Experience Cloud Professional Services 2024-2025 Vendor Assessment (Doc #US51741024, December 2024). We believe this recognition is a testament to our commitment to excellence and our dedication to delivering top-notch Adobe services to our clients. Continue reading to […]

As new technologies become available within the digital space, businesses must adapt quickly by modernizing their legacy systems and harnessing the power of the cloud to stay competitive. Forrester’s 2024 report recognizes 42 notable providers– and we’re proud to announce that Perficient is among them. We believe our inclusion in Forrester’s Application Modernization and Multicloud […]

For my first time attending the International Manufacturing Technology Show (IMTS), I must say it did not disappoint. This incredible event in Chicago happens every two years and is massive in size, taking up every main hall in McCormick Place. It was a combination of technology showcases, featuring everything from robotics to AI and smart […]

 Broad changes are underway in energy and utilities organizations, many influenced by trends from other sectors. These shifts are pushing companies in utilities and oil and gas to rethink their approaches, creating new cross-industry dependencies and consumer interactions. Working to Accommodate Changing Consumer Behaviors Energy companies are responding to evolving consumer behavior. In utilities, […]