Customer experience remains a top priority for organizations worldwide to gain and retain business. Even one unsatisfactory experience can cause customers to turn to a competitor, causing estimated losses of up $1.6 trillion in the United States annually. On the other hand, good omnichannel experiences turn connections into lasting experiences, brands into trusted partners, and […]
Sarah Dwiggins
Sarah Dwiggins is a Perficient Marketing Manager over the Customer Experience and Digital Marketing Pillar. She has worked in technology for more than 8 years.
Blogs from this Author
[Podcast] What if Your Mobile Provider Could Predict When Your Car Would Break Down?
In the latest episode of our podcast, we dive into the world of communications, media, and technology (CMT). Our guest, Kevin Colletti, director of digital strategy and consulting at Perficient, sheds light on how these once-distinct industries are rapidly converging in the digital age. The lines between telecom providers, media companies, and tech giants are […]
Perficient Recognized in Forrester’s The Customer Experience Strategy Consulting Services Landscape
In today’s competitive climate, an exceptional customer experience (CX) is no longer a luxury, but rather an essential pillar of business success. Providing a seamless, personalized journey has become the cornerstone of brand loyalty, customer retention, and revenue growth. Customers expect positive omnichannel experiences, and brands that fall short of these expectations will not only […]
Time is the New Currency
The pandemic has changed the way we think about our time and how we use it. We have become more selective in our commitments and are more likely to attend events that offer a clear benefit or return on investment. In this blog post, we will explore how attitudes towards time and event attendance have […]
Perficient Included in IDC Market Glance: CX Services As An IT Services Provider
Today’s consumers expect seamless, frictionless, and intuitive experiences. The experiences you provide and connections you foster will make or break your brand. But it’s not enough to have a great brand, product, or website – omnichannel experience matters. It’s how you turn connections into lasting experiences, your brand into a trusted partner, and your customers […]
Journey Science – The Next Frontier in Data-Driven Customer Experiences
General Webinar Transcript Welcome, everyone, and thank you so much for joining us today. I’m Sarah Dwiggins, I’m a Marketing Manager for Perficient and I’m excited to be moderating today’s webinar. Journey Science, the Next Frontier in Data Driven Customer Experience. Let me give you a quick overview of Perficient. Perficient is a Global Digital […]
[Webinar] Journey Science: The Next Frontier in Data-Driven Customer Experiences
Webinar: Explore Journey Science on Wednesday, December 14th at 12 pm EST As customers interact with your brand, they expect frictionless experiences across every channel and touchpoint. However, many organizations struggle to piece it all together and fail to meet customer expectations. Journey science is a cross-functional discipline that combines research-based insights with data-driven evidence […]