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Customer Experience

Perficient Included in IDC Market Glance: CX Services As An IT Services Provider

Customer Experience Inscription, Social Networking Concept. Business, Technology, Internet And Network Concept.

Today’s consumers expect seamless, frictionless, and intuitive experiences. The experiences you provide and connections you foster will make or break your brand. But it’s not enough to have a great brand, product, or website – omnichannel experience matters. It’s how you turn connections into lasting experiences, your brand into a trusted partner, and your customers into life-long advocates.

IDC Market Glance: Customer Experience Services, 2Q23

Perficient is excited to announce that we have been included in the IDC Market Glance: Customer Experience Services, 2Q23, doc # US49360923, June 2023 report. According to IDC, “This report gives buyers a high-level view of the customer experience services provider landscape.”

We were included in IDC’s report as an IT Services Provider, a key segment that IDC defines as organizations that “supply services around technology advice, implementation and integration, management, and support.”

Our strategists employ a strategic formulation approach called the Envision Framework to help clients quickly identify opportunities, define a customer-focused vision, and develop a prioritized roadmap to transform their business. We believe our inclusion in this report is a testament to our expertise leveraging digital capabilities to build seamless, personalized, and satisfying customer journeys.

Operationalize Your Digital Customer Experience Strategy

The future of customer experience is customer obsession. Our experts help you deliver ongoing and extraordinary value to your customers and reinforce and operationalize that experience through digital marketing. We help you understand your customers and their journeys and pair it with data to make your strategy more informed, measurable and action-oriented.

To learn more about how Perficient can help optimize your customer experience strategy and execution, visit Customer Experience + Digital Marketing Services / Perficient

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Sarah Dwiggins

Sarah Dwiggins is a Perficient Marketing Manager over the Customer Experience and Digital Marketing Pillar. She has worked in technology for more than 8 years.

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