Are you looking to revolutionize your e-commerce strategy? Look no further than Salesforce Commerce Cloud (SFCC) and its powerful integrations with other Salesforce clouds. SFCC’s ability to seamlessly connect with Marketing Cloud, Service Cloud, and Sales Cloud opens up a world of possibilities for businesses seeking to enhance their customer engagement, drive sales, and optimize […]
Posts Tagged ‘Sales Cloud’
How to Use the Personalization Connector for Salesforce Sales and Service Clouds
Have you ever wondered what happens if you connected Personalization with Sales and Service Clouds? The Personalization connector for Sales and Service Clouds exposes user data and server-side campaigns in Salesforce CRM for your contacts and leads. ✋ The Key for Success To use Personalization for Sales and Service Clouds, you’ll need to have: User […]
How to Create an OAC Data Replication from Oracle SaaS?
Oracle Analytics Cloud offer several options when it comes to loading data from Oracle SaaS (such as Financials, HCM, Sales, etc…). Using OAC against Oracle SaaS has several advantages, and most importantly being able to perform analytics on data that is not part of the SaaS application. You may be familiar with using Data Sync […]
New Partner Community Helps Okta Cut Through the Content Clutter
With all the different audiences businesses interact with today, it can be a challenge to control the information each audience actually needs. Systems that worked in the past can quickly become useless as growth happens and business needs change. The question is, can your technology solutions keep up? When Your Community Content is Out of […]
The Future of Customer Experience: 5 Important #DF18 Keynotes
The Fourth Industrial Revolution is changing the technology we use for work, how we do business, and how ultimately we connect. At Dreamforce 2018, Trailblazers across the world learned about the latest innovations in the Salesforce ecosystem. Here are a few of the keynotes that caught our attention. Reimagine the Customer Experience with a 360° […]
7 Salesforce Podcasts for a Powerful Start to Your Day
Take Control of Your Morning There’s no better way to get into the Salesforce-frame-of-mind on a Monday morning than a little pre-work headspace with your favorite tech podcasters. Our team sure does. Tim Murphy wrote about his podcast takeaways and after David Schild recommended the Salesforce Admins podcast to me, I was hooked. (Don’t worry, links below.) […]
Lightning Flow, Data Security, Summer ’18 Enhancements & More
Top Salesforce Updates You Need to Know Einstein, Lightning & More: What’s New in Salesforce Sales Cloud in Summer ’18 Top 5 Jaw-Dropping Salesforce Communities Summer ’18 Enhancements Why is Data Security Important to Me? Running an Integrated ABM Campaign in 5 Steps Connecting to Salesforce in Outlook Perficient’s Award-Winning Partnership with Salesforce What Organizations […]
Einstein, Lightning & More in the Sales Cloud Summer ’18 Release
The Salesforce Summer ’18 Release promised a focus on delivering “more personalized and integrated customer journeys while enabling your team to work smarter with new levels of data insights across your Salesforce Org.” Let’s see what’s new! What’s New in Salesforce Sales Cloud in Summer ’18 For the Salesforce Service Cloud, this means the introduction of many […]
Engagement Cloud R13 – Service Bell Notifications
Service Bell Notifications In Engagement Cloud, the Service application can now present a notification to the service agent when a specific trigger condition occurs relating to a service request. This enables the service agent to take immediate action in response to a customer inquiry. The latest release R13 (18A) enhances the notifications framework by simplifying the process […]
Engagement Cloud R13: Automated Inbound Email Processing
Oracle Engagement cloud is a unified Sales and Service application that helps your agents to play a blended role while serving your valued customers and partners. Service Request Management is the core functional area in Engagement Cloud and it comes with easy to setup Inbound Email Processing capabilities for automatically creating and updating Service Requests. […]
Engagement Cloud R13 – Service Queue Management
Oracle Engagement Cloud is a unified Sales and Service application that helps your agents to play a blended role while interacting with your customers and partners. Service Request Management is the core functional area in Engagement Cloud and it comes with several features to manage service requests/interactions and route them to a most appropriate service […]
Engagement Cloud: 5 Key Productivity Tools for Service Requests
Oracle Engagement Cloud is a unified Sales and Service application that enables your agents to play a blended role while serving customers and partners. Service Request (SR) Management is the core functional area in Engagement Cloud with respect to Service offering and it comes with several advanced features. There are many productivity tools embedded into […]