Posts Tagged ‘Mobile’

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Prepare Your App for iOS 14

Now that iOS 14 is available, there has never been a better time to get your app up and running with the latest operating system.  With iOS adoption rates so high, at nearly 80%, most users will update their devices once given the opportunity. The sooner you update and begin testing your app the more time you’ll have to perfect […]

Nurse Reaches For Supplies In Clinic Supply Room

Mobile Solutions for B2B Medical Sales

B2B medical sales involve the purchasing of medical supplies, including personal protection equipment (PPE) such as masks, gloves, goggles, and face shields, and typical customers are labs, hospitals, clinics, manufacturing companies, and clean rooms. These products protect the wearer from their environment where infection, disease, or dangerous chemicals may be present. In hospitals, the wearer […]

5G

What You Should Be Doing Now to Prepare for 5G in Financial Services

My previous blog outlined the potential risks associated with 5G. In my final blog of this series, I go into detail on what financial services companies should be doing now, to prepare. While it’s true that 5G has the potential to profoundly change the banking industry and be a more significant transformation for mobile technology […]

5G

What Are the Risks of 5G in Financial Services?

Previously, I went into detail as to why banks should care about the new technology and how it affects mobility, payments, pop-up branches, and omnichannel experiences. My next blog outlines the potential risks associated with 5G. From a strategic planning perspective, it’s important not to believe all the hype, to understand there are potential risks […]

5G

Why Should Banks Care About 5G?

My last blog analyzed what 5G is exactly. This next installment goes into detail of why banks should care about the new technology and how it affects mobility, payments, pop-up branches, and omnichannel experiences. Disruption can happen when you least expect it and by seemingly unassuming technologies like cell service. Think about how Uber and […]

5G

What is 5G Exactly?

Previously, I discussed what impact 5G will have on banking. The next post in this series describes what 5G is. 5G stands for fifth-generation wireless service. It’s a new way of encoding data through the air that’s more efficient than previous generations. 1G was analog cellular. 2G technologies were the first generation of digital cellular […]

The Mobile App Response to COVID-19

As the COVID-19 outbreak continues to spread, we are seeing brick-and-mortar hours change and doors closing for a period of days and weeks. The retail and restaurant industries have been hit hard in particular, and it will likely get worse. Only time will tell. Fortunately, though, consumers can still engage with their favorite brands. In […]

SMS-Amazon-Connect

How to integrate SMS with Amazon Connect

In the past, call centers worked like this: A customer with an issue would phone into a support line, never knowing how long they’d be on hold for. It could take multiple calls to resolve the issue, creating a less-than-ideal experience for the caller. In today’s digital-first world, the traditional call center is undergoing a […]

Using Mobile

Essentials for Your Digital Strategy: Embracing the Mobile Evolution

Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Mobile technology – and the role it plays in our lives – continues […]

Finding Answers In Your Data Should Not Be a Chore

I hate looking for clothes to wear, especially if I’m in a hurry.  Sometimes life gets crazy and my favorite shirt may still be in the dryer, or I can’t find the match to a sock I already have in my hand.   Something easy can turn into a chore very quickly when things aren’t organized. […]

Mobile Wayfinding: The Cure for Missed Medical Appointments

Is your organization feeling the pain of missed medical appointments? You are not alone. In fact, late or missed patient appointments cost hospitals more than $150 billion annually. Often, patients try to navigate their way through massive medical facilities and get lost or experience stress and frustration in navigation. This can result in late or […]

Change management mistakes and how to overcome them

Do You Shuffle Data or Use It?

To be successful with your data, you need to know if your company is focused on reporting the data or analyzing the data for intelligent decisions.  I’ll lay out two fictional organizational examples.  Think about which one your company resembles and which one you would like it to resemble.  One represents a company that primarily […]

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