Posts Tagged ‘digital transformation’

In a recent report, Forrester described why customer experience in the banking industry is incredibly important, possibly even more so than in other industries. “For years, we have watched power shift from companies to customers. In the age of the customer, customers can and do transfer their loyalty when they don’t receive the engaging customer […]

Understanding and applying data lies at the heart of digital business transformation. Data can reveal reason, rationale, and purpose – explaining not only who, what, when, and where regarding customer behavior and business operations, but also the why. Managed well, data can be the cornerstone for business success. The Internet of Things (IoT) is quickly […]

For eight years running, Adobe has surveyed industry leaders around the world to understand the latest trends and priorities in digital marketing. This year, Adobe surveyed 1,165 digital marketers in enterprise companies in the US, Canada, UK, France, and Germany. You can see these insights come to life in a beautifully creative HTML experience, and/or download a […]

In today’s digital economy, enterprises face disruption by innovative business models and new players in the established industries. With multi-channel experiences the norm, many consumers have little patience for organizations who drop the ball on their customer service and product initiatives. More so, with more options on the market than ever and the search engine […]

Now that October is here, I thought it would be neat to look back at what our readers found most interesting last month. Below are the top five blog posts Perficient’s life sciences practice wrote in September – they’re ranked in order of popularity, with number one being the most viewed piece. How Merck & Facebook Are […]

If you’re reading this blog, I hope you’re also following our social media feeds, downloading our guides, and browsing our website. Maybe you’ve sat in on a presentation or a webinar from us. Better yet, maybe we’ve had a chance to do business together. If so you may have picked up on a Perficient Digital’s […]

We’re proud to announce that Perficient is the winner of the Dell Boomi New Partner of the Year Award this week at Boomi World in San Francisco, taking place September 20-22. Dell Boomi is a leading provider of cloud integration and workflow automation software to build connected businesses. The New Partner of the Year Award recognizes […]

Perficient is sponsoring this year’s MuleSoft Summit in Atlanta on Thursday, October 19th, 2017. This event will bring together a number of CIOs, IT Leaders, architects, and developers from a range of Atlanta-based companies. The summit will feature stories from client speakers on how they’ve leveraged MuleSoft technology to accelerate digital transformation to improve customer, […]

Rough news for iconic Toys “R” Us this week as they declare bankruptcy – right on the cusp of the holiday shopping season. Another casualty in this year’s string of retail setbacks, disruptions, and (optimistically) transformations. Analysts cite an over-investment in stores and perhaps too many years of letting the website wither on the vine. […]

Amazon Connect makes use of queue specific hours of operations to route callers based on the time and day of the week.  It’s an excellent feature to use for any call center that has regular operation hours or dedicated shifts. However, a preconfigured calendar doesn’t work very well for unpredictable events. In case your supervisors […]

Every organization makes repetitive business decisions. These decisions are made by following organization’s business policies. The business policies are the guidelines developed by an organization to govern its actions. The policies define the limits within which decisions must be made. The business rules are the interpretation of these business policies. The business rules enable policies […]

As a child, I watched re-runs of The Jetsons, an animated sitcom imagining city life several centuries into the future. Filled with automated appliances and flying cars, the cartoon gave me a boundless imagination of what cities could be. As we enter into the second decade of the 21st century, city living is more popular […]