Posts Tagged ‘digital transformation’

Microsoft’s annual Inspire partner conference takes place this week in sunny (and super-hot) Las Vegas. Inspire offers partners an opportunity to hear about the latest Microsoft innovations, explore new ecosystem alliances and further develop existing partnerships. Most importantly, Inspire enables our team to discover new and innovative ways to help our clients transform their business […]

A primary selling point of the Twilio Flex platform is support for rich, omni-channel interactions out of the box. Until recently, implementing and supporting multiple channels of customer interaction required using a variety of platforms or approaches. A number of contact center vendors are working on ways to remedy this. However, Flex stands out for […]

When organizations begin a digital transformation and eCommerce journey, they often focus solely on technology. In reality, there are business decisions to be made and opportunities to explore before technology even comes into play. After setting your objectives, you must evaluate your market. Keeping up with the competition can be difficult in an over-saturated marketplace […]

When organizations begin a digital transformation and eCommerce journey, they often focus solely on technology. In reality, there are business decisions to be made and opportunities to explore before technology even comes into play. The first step is to set your objectives. Start by identifying what you want to achieve. There are the standard business […]

Perficient is excited to share the on-demand recording of our HIMSS 2019 educational session presentation. The session showcases a comprehensive analytics and data strategy solution developed in partnership with Northwell Health. Northwell Health is the 14th largest health system in the U.S. and the largest in New York. The session is now available on-demand below. […]

Every company wants to create “lifetime” customers, which is the very essence of customer loyalty. Likewise, everyone has opinions on how to create customer loyalty. Including delivering a great customer experience, building a great digital experience, maintaining a loyalty program, providing comprehensive digital self service, and on and on. When you hear about a digital […]

Digital transformation is a term that is being thrown around quite a bit in every industry and sector. But it is frequently misunderstood or misrepresented. Companies are trying to stay relevant and current by adopting specific new technologies to claim their move towards digital transformation. But it is much more than simply using new technology. […]

Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. True alignment of your organization around digital ambition produces tremendous benefits. Communication, strategy, […]

Business leaders feel increasing pressure to drive innovation. Digital trends, escalating customer expectations, and the rise of startups born in the cloud are among the reasons. No industry is immune to these dynamics. Businesses must evolve to succeed, which is why so many organizations opt for digital transformation. Cloud technologies fuel an increasing amount of […]

This is the next installment in a series of blogs on the subject of cloud transformation. In general, a center of excellence (CoE) is a team of experts whose mission is to provide the organization best practices, guidance, and governance around a specific practice field. Establishing a CoE is often a first step to introduce […]

The following blog comes from an interview with Perficient’s General Manager of API Management and Container Solutions, Annel Adzem, and is part of a series on cloud trends with experts from within Perficient. The story of innovation in recent years has been about software. Nimble new companies have disrupted industries and toppled “traditional” enterprises by […]

Perficient colleagues recently attended Chef Software’s annual conference, ChefConf 2019 in Seattle, Washington.  In this short video, Perficient DevOps Delivery Director Sean Wilbur shares his point of view on the evolution of Perficient’s DevOps practice.  He also talks about how DevOps transformation is much more than just tools and code – and how culture and […]