Although investing in technology plays a big role in digital transformation, transforming or growing a car rental company isn’t just about the deployment and modernization of front- and back-end systems. Transformation initiatives also require the development, implementation, and execution of strategies and programs capable of delivering operational efficiency, reducing expenses, and increasing revenue. For example, […]
Posts Tagged ‘Digital Experience’
The Backbone of Operations in the Car Rental Industry
Digital transformation can absolutely be thought of as improving a website through which a car rental company sells its used vehicles – an important source of revenue for the company. It can also be thought of as enhancing a mobile app that enables customers to make, modify, or cancel reservations, view a car’s mileage and […]
How You Interact Digitally Matters in the Car Rental Industry
While mobility and connected cars remain two of the most talked-about topics in the industry, car rental companies continue to invest heavily in other forms of digital transformation because they realize that providing an incredible customer experience is important to their business. Whether it involves making a reservation on the company’s website or making a […]
Connected Cars Present Great Opportunity for Car Rental Companies
Similar to mobility, connected car technology (e.g., telematics) has been around for some time, but only recently has the car rental industry truly exploited the massive opportunity it presents. The Internet of Things (IoT) has allowed companies to leverage new technology that better manages their fleets of cars. It’s also helping businesses, such as those […]
Why Self-Driving Cars Are Good for Car Rental Companies
New partnerships with companies that are developing self-driving car technology have also been formed. Avis Budget Group’s partnership with Alphabet’s (Google) Waymo and Hertz’s partnership with Apple are two examples. This is a trend that car rental companies are getting behind because they understand that autonomous vehicles could eventually replace today’s cars. At the 2016 […]
Car Rental Companies Riding the Car- and Ride-Sharing Wave
A white-hot topic in the car rental industry is mobility. It’s no secret that more people are relying on ride-sharing services like Uber and Lyft, as well as car-sharing services from companies like Zipcar. In fact, a report published by Certify, a provider of expense management software, states that “ride-hailing accounted for 68% of the […]
[Guide] 2018 State of the Car Rental Industry
Everyone in business knows: if you’re too late to the game, your competitors can overstep your position and take away market share. But it can be incredibly challenging to determine the right time to pivot and focus on the trends that may completely transform an industry. Enterprise Holdings, Hertz Global Holdings, Avis Budget Group and […]
Perficient Digital Named IBM WCE Partner of the Year for Commerce
Perficient Digital was just named IBM’s 2018 WCE Partner of the Year for Commerce. The IBM Excellence Award, announced yesterday during IBM’s PartnerWorld at Think 2018, recognizes our ongoing growth and relationships with key customers, and thought leadership around the IBM Watson Customer Engagement Commerce platform. In today’s businesses, the experience companies provide their customers will […]
IBM Think: The Future of Connected Cars
Kalman Gyimesi, IBM Automotive Marketing Leader, presented on the future of connected cars. He spoke about its future and how cars need to become indispensable as they understand and anticipate drivers dependencies. Note: IBM will have some big automotive announcement in this area tomorrow. Today’s Discussion Automakers are overwhelming consumers with technology. Data and software […]
Customer Experience in Telecom and Cable Is the Key to Growth
While operational efficiency is critical when it comes to running a lean and profitable business, it is closely intertwined with the customer experience. For example, better processes along with front- and back-end systems can lead to faster and more effective customer service. It can also lead to better and faster delivery of products and services. […]
Will CVS-Aetna Provide a Prescription for Healthcare CX?
Mergers and acquisitions happen frequently in healthcare so the CVS-Aetna mega deal may not have been a shock to many in the healthcare industry. The $69 billion deal would combine the drugstore giant with one of the biggest health insurers in the United States. If approved by the companies’ boards and federal regulators this consolidation […]