Posts Tagged ‘custom product development’

Last week, we introduced the concept of Objectives and Key Results (OKRs) – a goal-setting framework for aligning your teams, fostering innovation, and driving measurable outcomes – and demonstrated the differences between OKRs and KPIs . If you haven’t explored that post yet, you can find it here. Now, let’s dive into how OKRs can […]

In the fast-paced realm of digital products, success hinges on setting the right goals and tracking progress effectively. Two popular methods dominate: OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators). But while KPIs offer a snapshot of performance, OKRs provide a roadmap to moonshot achievements. Let’s break down the key differences. KPIs are […]

In today’s rapidly changing landscape, characterized by shifting consumer preferences and evolving market dynamics, using a product-driven approach to digital solutions has taken center stage in organizational strategies. To stay competitive, businesses must adopt a product-driven mindset for digital products and digital experiences, which prioritizes solutions that deliver measurable business value. Embracing a product-driven approach […]

Improving the developer experience has become a top priority for leading technology companies as demand for skilled software developers and technology professionals has reached an all-time high. At the grassroots level, developers are taking increased ownership of the developer experience to transform their work environment and drive positive change within their own teams. The recent […]

Perficient’s success is defined by our people. Our organization provides colleagues with tools to grow, the ability to determine their own career path, and the opportunity to collaborate with people from around the world. Making these resources a priority throughout the organization opens the door for colleagues to present ideas to continue enhancing available resources […]

Amazon Connect now offers a preview of Forecasting, Capacity Planning, and Scheduling capabilities directly from the Amazon Connect console. This is a significant step forward since Amazon Connect already offers integrations with the leading WFM providers. However, with these out-of-the-box features based on machine learning, Amazon now allows its customers to safely predict their future […]

Customers want to interact with a website that adapts to their needs, and as a result, the key segments of the modern customer digital experience are personalization and convenience. Customers not only expect the ability to make purchases or leave comments, but they also expect those interactions to be saved for the purpose of updated […]

Reporting is essential for timely and effective monitoring of contact center performance. Contact center dashboards provide managers, supervisors, and agents a detailed look at the current state of their contact centers. In this blog post, I will talk about the different reporting features that are available within PACE, such as Supervisor Dashboards with pre-configured templates, […]

Building software tools for contact centers that make complex tasks look effortless is an important focus within Perficient’s Customer Product Development BU. For example, we help agents and customers who speak different languages communicate easily via text. Some companies have customers around the world who speak a wide range of languages while their agents only […]

Why Use Amazon Lex? Embedding chat bots and virtual assistants into your applications and contact flows has never been more essential to the customer experience than it is today. Amazon Lex is an Amazon Web Service (AWS) product that provides conversational interfaces powered by the same conversational engine, ASR (automatic speech recognition), and NLU (natural […]

At Perficient’s Customer Engagement Solutions practice, we have been closely following the launch of Contact Lens for Amazon Connect since it was first announced in December 2019. Contact Lens for Amazon connect is now generally available for your Amazon Connect contact center, and we have had many opportunities to enable this feature for customer implementations. […]

Help desks are often the first point of contact for both customers and employees seeking support, a solution to a problem, workflow guidance, and more. Providing your teams with efficient and user-friendly ways to interact with those in need of support is expensive. Off-the-shelf solutions often provide unwanted functionality and are cost-prohibitive. On the other […]