Strategy and Transformation

Previously, I discussed the business value of Microsoft Office 365 (O365). In this blog, I breakdown the key to unlocking the business value. Business value is, for the most part, untapped or “locked” because behavior change is typically left to chance. Furthermore, O365 ROI models typically have a three-year projection. However, by specifically focusing on […]

This blog is part of a series exploring Agile methodologies. Read the last post in the series here. Conventional Earned Value Management (EVM) is a project management technique for measuring project performance and progress. It has the ability to combine measurements of scope, time, and costs (the Project Management Triangle) and is measured against a […]

There may not be sufficient empirical research or metrics to demonstrate how using Microsoft Office 365 (O365) contributes directly to business value in a measurable way. However, there are cases in which evidence suggests that purposeful, focused adoption and usage of O365 can contribute significant business value. A comprehensive review of how O365 impacts business […]

The following is the eighth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. So far in this series, we have covered topics such as the innovation cloud brings, cloud security, and disaster recovery in the cloud. In this blog, I want to address an issue […]

“Headless commerce” has quickly become the buzzword of the eCommerce world, but many are unsure of what a headless commerce experience actually entails. Often times, when organizations set out to develop a headless commerce architecture, they fail to consider how business processes and workflows will grow, change, and improve over time. As a result, many […]

The AI Summit is coming to New York again December 11-12 at the Javits Center. This 2-day conference is jam packed with exclusive content tailored to help attendees dig deeper into implementation opportunities and the challenges they face in their industries. There will be eight tracks with stages covering: Retail Sales & Marketing Finance (Look […]

This blog is part of a series exploring Agile methodologies. Read the last post in the series here. This post will explore Agile estimation and the different estimation techniques. Estimation is more the “art” than the “science” of program management so polish the crystal ball and let’s get started. Agile estimation is fundamentally different from […]

In my last blog, I explored where Microsoft Office 365 (O365) provides value. In the final blog of this series, I debunk misleading assumptions associated with the business value of O365. There may also be some potentially misleading assumptions about O365: O365 is ”just a tool” The decision to migrate to O365 is typically driven […]

Establishing a VoC program will help you ensure that you are meeting customer needs and expectations.

Why Customer Profiles? The landscape is changing for marketers. Customers are increasingly concerned with privacy. Ad-driven conversion rates are in decline. The most “transformational” technologies wield a large percentage of marketing budgets, many of which make little to no real impact on the business. Among said new technologies are a host of new acronyms that […]

My last blog deciphers how Microsoft Office 365 (O365) promises business value. This blog explores where O365 provides value. Microsoft Office 365 was made available in June 2011 and has maintained its goal of being a catalyst for changing how people work in an increasingly digital economy. For example, Microsoft’s current CEO, Satya Nadella, certainly […]

Microsoft Teams is changing workplace collaboration by bringing together chat, meetings, apps, bots, personal storage, and calls into one interface. With so many features available, it’s possible to take on too much, too quickly. Having a Microsoft Teams implementation strategy is crucial to avoiding common pitfalls, and to ensure successful adoption and end-user engagement. Whether […]