Strategy and Transformation

Ascend takes over Miami Beach Fountainebleu With an all new location this year, Episerver’s Ascend conference was held at the Miami Beach Fountainebleu the 27th-29th of October. Ascend is a three-day event for digital marketers, developers and commerce leaders to share strategies for driving growth through digital innovations.  We were proud to kick off their […]

My last post highlighted digital transformation and means to establish it. In the final post of this series, I analyze the call-to-action in implementing that vision The roadmap to achieve the targeted customer experience (CX) will differ for each firm, given its current state, infrastructure, organization, and priorities. One common element, however, will be its […]

You know it’s critical to focus on your customers. But when it comes to everything from planning to processes, most marketers face challenges with making organizational shifts – and making them quickly.  Forrester has included Eric Dukart, Perficient’s Salesforce practice director, in its recent report Five New Perspectives on Marketing Process. Released today, the report […]

As we move into the modern cloud data architecture era, enterprises are deploying 2 primary classes of data integration tools to handle the traditional ETL and ELT use cases. The first type of Data integration tool is GUI-Based Data Integration solutions. Talend, Infosphere Datastage, Informatica, and Matillion are good examples. These tools leverage a UI […]

In today’s ever-changing technology environment, enterprises need to adapt to change faster than ever before. By adopting modern software and updated processes, you will be able to transform your IT environments and deliver services better and faster than your competitors. Agile integration could be the solution. It combines three architectural capabilities – distributed integration, APIs, […]

The following is the thirteenth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. Throughout this series, we have discussed the many benefits of cloud, including increased velocity for innovation, enhanced security, and the opportunity for ROI. Now we want to discuss how the cloud can […]

In my last post, I discussed the aspects of exemplary customer experience. In this post, I will highlight digital transformation and how to establish it. The first step in a digital transformation is the creation of a cohesive vision for customer experience. This cross-disciplinary plan should describe the view of the company from the customer’s […]

It’s been talked and written about countless times, yet digital transformation continues to turn heads. Blockchain is more than a technology trend. Blockchain in digital transformation is a customer experience trend, perhaps, as it’s dynamic and constantly evolving. It’s already being billed to help businesses rack in an estimated $100 trillion in combined value by […]

Provisioning for income tax can be a complex process for large multi-national organizations to mid-sized companies with a consistent growth mode. The tax provisioning process involves determining the current tax amounts as well as calculating the deferred roll-forward amount. This process becomes even more complex when organizations have to account for Federal, Regional and International […]

The following is the twelfth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. Throughout this series, we have discussed the many benefits of cloud, including increased velocity for innovation, enhanced security, and the opportunity for ROI. Now, we want to discuss how the cloud can […]

Previously, I discussed why financial services firms should focus on digital transformation. This blog will analyze the aspects of the customer experience. The customer experience (CX) is not the same as customer service. Customer service is just one aspect of CX. It refers to the component that provides direct interaction with the customer in the […]

Intelligent automation isn’t accomplished by a single technology working independently, but by a combination of different technologies working in concert: process orchestration, robotic process automation (RPA), and artificial intelligence (AI). Automation is a driving force of digital transformation. Enterprises of all sizes pursue automation for a number of reasons, such as to increase customer satisfaction […]