Introduction If you haven’t heard, OpenAI released ChatGPT-4, the successor in a computational sense to GPT-3. Although slower at the moment, its capabilities have improved immensely. How much, you may ask? Well that is what I’m here to tell you. For context, I will be throwing some of the same questions at it I threw […]
Strategy and Transformation
Client Remediation – Running the Program (Part 2 of 3)
In our first blog in this series, Getting Started With Client Remediation (Part 1 of 3), we discussed how to get a client remediation program started, what levels of the organization should be involved in client remediation programs, and how ultimately good things, such as lower risks, improved technology, and risk monitoring, may result from […]
It’s Probably My Fault – Always Assume the Problem is Yours
It was 2002 when I landed what I considered to be my first real professional job. I was hired by a small advertising agency as a graphic designer, though I mainly got the offer because I also knew how to build websites. At the time, I had not created any principles and would still often […]
Managing the Uncertainty and Complexity in Software Development – Facing the Problem (part 2/3)
This is the second post of a blog series that summarizes the lessons I learned during a technological migration with high uncertainty and complexity. In the previous post, I talked about how I discovered the original problem. In this post, I’ll talk about how I faced the problem. The details, uncertainty, and complexity kept my […]
The Cloud Journey is a People Journey
Forbes predicts that by the end of 2023, 84% of mid-to-large companies will have adopted a multicloud strategy. IT leaders have long understood the benefits of cloud adoption and now, most enterprises are a embracing a hybrid and multicloud strategy that includes a combination of on-premises infrastructure, private cloud, and public cloud. Successfully embarking on […]
Managing the Uncertainty and Complexity in Software Development – Discovering the Problem (part 1/3)
This is the first post of a blog series which summarizes the lessons I learned during a technological migration with high uncertainty and complexity. In this post, I’ll talk about how I discovered a problem. Recently, during a migration from a client’s project, I had the opportunity to apply and improve my skill set: technical, […]
Three Foreseen Payer Changes Due to Price Transparency Legislation
The final step in the CMS price transparency legislation is due January 2024 and requires that health plans ensure that their members have access to accurate cost of care tools that show total procedure costs for an episode of care. These 3 major shifts will happen operationally due to price transparency: The “Plan Design […]
Overcome Barriers to EV Sales with Customer Experience Excellence
Overcoming Barriers The barriers to entry for electric vehicles (EV) feel overwhelming for most Americans. Not only are current models priced well above the average consumer’s financial ability, but they also require home charging and accessibility to public charging stations that are yet to be mainstream. When consumers invest in EV and home charging stations, […]
Preview: Future Digital Finance 2023
Today’s banking customers are far more complex than they once were. The experiences made standard by revolutionary players like Amazon and Uber have contributed to a drastic shift in customer expectations, across all industries. Customers have grown accustomed to the convenience and visibility made possible using elevated technologies and data insights. In fact, the Future […]
Measure Twice, Cut Once. Plan Twice, Build Once
In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility, we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk. Per our […]
Celebrating Differences in Global Teams
As typical of me, let me start off with a personal story and slowly move to the subject. I come from a family of authentic Indian cuisine experts. One of my favorite dishes that I can relish anytime and every time is “Aviyal”. Aviyal is a super simple dish where all vegetables get cooked in […]
Embracing Change & Other Insurance Trends We’re Forecasting for 2023
Whether you’re an insurance carrier or a broker, change is here and change is about to accelerate beyond the prior few years when our world was modified in ways none of us had ever seen. Embracing Change I’m sure this isn’t the first opinion piece you’ve read where someone has laid out the trends that […]