Decades of Movie Making Tradition I stumbled into a career as a Solution Architect while working for Walt Disney Pictures & Television as an Assistant to the Executive Vice President of production. Part of my daily routine was to man five fax machines early in the morning receiving call sheets and production reports from movies […]
Strategy and Transformation
What’s New and Coming Up for Oracle Planning on the Cloud
I recently attended the ODTUG Kscope18 conference in Orlando earlier this month. It was a great conference with a very strong focus on technical sessions and hands-on learning labs. In this blog post, I want to focus on some of the key features that are available now and/or in the pipeline from Oracle’s perspective for […]
Direct Routing for Microsoft Teams Deep Dive: Part 3
Welcome back! Last time, in part 2 of the Direct Routing for Microsoft Teams Deep Dive we discussed the Direct Routing call flow with and without media bypass in place. In this blog article, we will discuss the configuration aspects of Direct Routing. When talking about the configuration aspects of Direct Routing, it is important […]
Join us for an Amazon Connect Tech Talk on Outbound Contact API
Join us for Perficient’s Amazon Connect Tech Talks! In this Tech Talk, we’ll learn how to place an automatic Amazon Connect call using the outbound contact API, which Amazon released on March 30, 2018. See Amazon Connect’s announcement for more information on the outbound contact API. Dora Hodanic, a Senior Technical Consultant in Perficient’s Amazon Connect Practice […]
Build a Perpetual Beta Mindset to Speed Organizational Change
Nearly every day, I can scan the headlines on my news feeds and read a report on the dramatic ways that artificial intelligence (AI) is changing the way we work. While the field of AI is wide and evolving, I like the definition given by Nils J. Nilsson, a founding AI researcher at Stanford University: Artificial intelligence is that activity devoted to making machines intelligent, and intelligence […]
Four Steps to Successful Improvement through Customer Feedback
The old adage “the customer is always right” may frustrate some companies, but getting to the heart of the customer voice through robust data aggregation and analysis tools has never been easier. Social media has now given everyone a feedback channel that customer service organizations can harness to improve offerings and stay competitive. Perficient recommends […]
Who Is Responsible For The Compliance Of Cloud Systems?
Any time you take advantage of a cloud service – infrastructure, platform, or software – for a regulated purpose, you are ultimately responsible for its regulatory compliance, not the cloud vendor. This is critical for you to remember. So, how can you ensure regulatory compliance of a software system you did not build, you do […]
The Salesforce Field Service Lighting Surprise
We are All Discoverers In 1492, Christopher Columbus didn’t board his ship, raise his iPhone and smoothly say, “Siri, get directions to the Bahamas,” then sit back and enjoy a peaceful voyage across the Atlantic. Being a discoverer or an explorer was a dangerous job. Did you know one in three sailors during that era […]
Upgrading the Password Hashing Algorithm for Sitecore 9+ Installs
The Importance of Security Maintaining security is critical. Take a look at any of the major data breaches that have occurred in the past few years where millions of Americans have had their data compromised, and you might start to agree. One of the simplest measures we can take to protect our information is through […]
Guidance For Early Adopters Of The TransCelerate SIP
In today’s post, the sixth in the series on the TransCelerate Shared Investigator Platform (SIP), we offer guidance and best practices for early adopters of the SIP. For more background information on TransCelreate or the SIP, or for guidance directed toward companies that have not joined TransCelerate or adopted the SIP, see the previous posts. […]
How AI, IoT, and Smart Technologies Impact Digital Transformation
Digital innovation continues to disrupt industries at lightning speed. Today’s organizations are transforming their entire business – from strategy to operations, technology to culture – to better deliver value to their customers. In 2017, we compiled the top 10 trends leaders needed to know when it came to their digital transformation journey. In this 10-week […]
Direct Routing for Microsoft Teams Deep Dive: Part 2
In part 1 of the Direct Routing for Microsoft Teams Deep Dive, we discussed the foundational call flows from the Teams client. In this article we will continue the discussion by talking about Direct Routing call flow with and without media bypass. Lastly, we will take a look at a high level view of the […]