Organizational Change Management

Consumerism has reached critical mass in healthcare. Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business […]

Time is a constant adversary in project and task management.  Managers are often inundated with a performance quandary.  Execute a series of tasks that they can easily complete in a manner of minutes.  Or delegate these tasks to another person and take more time and effort in the process.  The balance between completing these quick […]

The Association of Change Management Professionals (ACMP) recently featured David Chapman, Chief Strategist of Organizational Change Management (OCM), in a blog post. David points out that current conditions call for new approaches to user enablement and that historic change management playbooks will likely not be effective. In this new reality, leadership concerns range from project […]

In the recent weeks that we’ve delivered our series of resource tips for healthcare, we’ve received so many encouraging and inspiring stories of tenacity, passion, and drive from those working on the front line to care for and rehabilitate our communities. We thank you for all you are doing. Knowing your focus has been stretched […]

Working in technology, managing an ever-changing landscape and juggling demanding priorities is nothing new. But even with a mindset of agility and a business built to be nimble, no one could predict the impact COVID-19 would have. As organizations around the world scrambled to readjust, I’m proud of the way my colleagues at Perficient have […]

Change is inevitable. Sometimes the change is by our own accord, and other times change is thrust upon us. The current COVID-19 pandemic uncovered many challenges organizations have with enabling and supporting remote work. While how we work—how we collaborate and communicate, in particular—has changed significantly, companies that didn’t already have the tools in place […]

We are now in the midst of unprecedented business upheaval and there is no shortage of recommendations and guidance on how companies should respond to the COVID-19 outbreak. But who is looking at the core elements of your operating model and what they will look like when this significant disruption abates? As we know, the […]

The rapidly occurring changes in people’s professional and personal lives during the COVID-19 crisis are not some that many were planning to make (and certainly not all at once). In organizations, change can cause stress to any worker, especially when it was not anticipated at all. The primary unexpected change impacting many employees today, which […]

The world is going through an unprecedented and challenging time. As part of the global effort to support our healthcare system and limit the transfer of the COVID-19 virus, many organizations are asking employees to work from home if they can. For those organizations that don’t have a mature practice or policy on remote work, […]

Think your employees are taking this in stride? Think again. Every day, the world is glued to TV news outlets and websites watching the pandemic numbers rise. As the crisis worsens and businesses slow down and close, anxiety increases. Your workforce, your front line communicators to your clients, are nervously eyeing sinking retirements and basic […]

When you hear “digital,” what comes to mind? A smartphone? Your Twitter feed? Maybe this morning’s Peloton session you absolutely crushed? Or perhaps it’s live-editing a Google document with teammates in multiple time zones. Or using AI to coax meaning out of data that not long ago you thought to be worthless. Digital can be […]

Right before a new project kickoff, our client pulled me aside and said, “Don’t call it a transformation, that will just freak everyone out and we won’t get anything done.” Of course, the work IS a transformation initiative, but I understand her desire to reframe the effort to focus on the foundation for success rather […]