Organizational Change Management

“We Should” is Said a Lot I’ve worked at a handful of companies throughout my career. If you split the years out, half of my time has been working within an agency and the other half has been in-house. The agency work has allowed me to see dozens of other companies as well. I’ve been […]

In “Behind the Golden Arches” by John Love, the author shares an anecdote of how in the early days of McDonald’s, the company was having cashflow problems despite its being a significant source of revenue for many farmers. In a meeting with a particularly large farmer who had made significant money from selling tomatoes, lettuce, […]

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Here are five banking trends we’re forecasting for the new year. 1. Banks are focused on efficiency initiatives to optimize their operations and lower costs. Three prominent areas where there is […]

I’ve been using the Eisenhower Quadrants of Productivity with my teams for many years now. You may also hear it called the “Eisenhower Decision Matrix” or the “Eisenhower Box”. It is a method that helps people understand the differences between “urgent” and “important” tasks. You can use it to create principles on how to best […]

The Road to Managing Corporate Innovation I started out at an ad agency in southern Indiana in 2002. Our clients were interested in technology and our agency helped them find their way. At the same time, I was building the web development and digital strategy team within the agency. We began doing things intentionally with […]

Most are familiar with the Five Ws for information gathering: Who, What, When, Where, and Why – adding in How for good measure (making it the Six Ws). Fewer are aware of the Five Whys which is a simplistic method of root cause analysis (RCA). This article explains the Five Whys, also known as a […]

Goal Setting Options Abound There are many ways that businesses set goals, choose priorities, and ensure that their teams are rowing in the same direction. You’ve probably created SMART goals, been asked to use OKRs, watched KPIs, laid out Vision Boards, or updated Kanban Boards. These are all great tools to help keep team alignment. […]

Agile Sitecore Training – Part 2 of 3  Introduction This post is the second in a series discussing applying agile practices to training for Sitecore products. In the first post, I covered applying “Individuals and Interactions over Processes and Tools” to training. In this post, I will look at “Working Software over Comprehensive Documentation”. Over […]

We’ve seen the headlines. We’ve read the articles. Technology transformations are here and appear to be never ending. As a matter of fact, they are accelerating. Organizations are prioritizing their technology initiatives and increasing their IT budgets; yet the majority (about 70%) of these initiatives do not reach their goals. Perhaps because technological change is […]

Have you ever said, “We should do this,” …and then you don’t? That is a lack of intentionality. Being Intentional Comes Easy to Some, Hard for Others The differences in people are beautiful – life would be boring otherwise. If you’ve read results from a personality test, you know each personality has its benefits (things […]

Agile Sitecore Training – Part 1 of 3  Introduction This post is the first in a series discussing applying agile practices to training for Sitecore products.  Over the past few years, I have been uncovering different ways to deliver training. To help people retain what is taught, I want to deliver in a way that […]

As an Organizational Change practitioner, I am hard-pressed to come up with a visual for the “Journey of Change” that doesn’t make me cringe. Most existing visuals start with the words “denial” or “shock,” Why is that? It’s because they leverage Kubler-Ross’s Five Stages of Grief which she developed to define the different emotions patients […]