Save the date for this terrific customer story next week featuring Midcoast Energy, LLC. The company had antiquated and complex business processes that could not scale to meet its needs. Facing an expensive ERP implementation, the company decided a cloud-based platform would provide a strategic advantage. Midcoast Energy, LLC implemented Oracle Cloud for Financials, Project […]
Platforms and Technology
Running Docker in Windows For a Lightweight Solution
“Operating system” (or OS) is a phrase that everyone in IT knows. The first thing that clicks in most of our minds when we think of an OS is Windows, but many OSes available in the market give you a similar experience to Windows. Most developers, coders, or system administrators use services like Hypervisors or […]
Periodic Reconciliations
In our previous post, Solutions and Tools to Closing the Books, Part 2, we delve deep into the world of closing books, external reporting, and some of the challenges you might face closing your books. In this post, we take a look at the account reconciliation process, the challenges it brings, and why reconciliations are […]
[QUIZ] What Contact Center Support Model Best Fits Your Needs?
In the previous blog posts from this series, I have focused on the support needs, necessary roles, and managed service provider benefits for cloud-based contact center support. I mentioned there are three main support models all organizations will fall into: self-sufficient, hybrid, and outsourced. There are benefits to each model, depending on several factors unique […]
Microsoft Teams and SharePoint: “Teamify” Answers Office 365 Confusion
Microsoft Teams is hot. It increases collaboration and helps simplify the UX. It’s also the answer to many of your adoption and usage issues. Adoption change management is critical to your productivity success and for any Office 365 and Microsoft Teams deployment. Teams and SharePoint are better together. When create a Team for your existing […]
4 Steps to Get Started with Containers
The following is the fifth blog in a series about software containers and Kubernetes, and their importance in modern application delivery. So far in this series, we have explored the evolution of containers, their benefits, the importance of container management platforms and how to choose which of them is best for your business, and some […]
Overview of Pivotal Container Service (PKS)
Last week at Pivotal’s SpringOne conference in Austin, there was a lot of hype around Pivotal’s container offering, PKS. PKS enables provisioning, operation, and management of enterprise-grade Kubernetes clusters. I attended the SpringOne sessions about the PKS patterns and best practices for delivering the Kubernetes ecosystem. If you weren’t able to attend, I summarized the […]
What’s Coming to Teams? (Q4 2019)
We’re just over a week into Q4 of 2019 which means Microsoft Ignite is just around the corner! Microsoft Ignite is not one to disappoint when it comes to new updates around Skype for Business and Teams. With that being said, let’s take a look at the Microsoft Roadmap and see what they have in […]
Automation and Artificial Intelligence (AI) with ServiceNow ITSM
Why Automation & AI ? Automation and Artificial intelligence are transforming businesses by improving enterprise productivity and innovation. Each new version of ServiceNow ITSM includes new and enhanced automation and AI capabilities. What is ITSM ? IT Service Management (ITSM) refers to all the activities involved in designing, developing, deploying, supporting and managing the life-cycle […]
Teams Tip: Blocking PSTN numbers in Teams
Are you plagued with constant robo calls, spam calls, calls from telemarketers, or calls from that one person you just really don’t want to speak to? Well you’re in luck, because now you can easily block any PSTN numbers within Teams! In today’s Teams tip we’ll outline a small feature Microsoft released in Teams that […]
Solutions and Tools to Closing the Books, Part 2
In our previous post, Solutions and Tools to Closing the Books, Part 1, we identified financial consolidation tools and solutions to closing the books to equip your accounting team. In this second part of the series, we dig into powerful data processing and reporting tools. Open Systems for Integrations Modern applications can accept a variety […]
Upgrading to Microsoft Teams: IT Admin Edition (Part 1)
If you’ve read my previous blogs, I talked a lot about the upgrade process from Skype for Business to Microsoft Teams. However, this covered the overall planning process but did not cover what things would look like from an IT administrator perspective. Well, lucky for you that is what we’ll be covering in this blog! […]