Platforms and Technology

This week, technology leaders from our Customer Care practice attended Amazon’s annual re:Invent conference in Las Vegas. This conference always promises powerful developments and 2019 certainly did not disappoint. AWS announced several plans to release new tools and implement upgrades to existing products to inspire innovation and transform customer experience in 2020. Liz Stuart, Alliances […]

According to Gartner, the average enterprise will overspend by 70% in the first 18 months of cloud deployment. Organizations have come to accept the public cloud as an inevitable destination for computing resources, applications, and data. Cloud offers an incredible range of services, resiliency, cost optimization, and reduced operational overhead. However, there is work to […]

While the exact definition of middleware varies, we classify middleware as API management, B2B gateways, application servers, event processing, and message-oriented middleware. Middleware has become a foundation for many businesses as digital transformation and cloud technologies are changing the way organizations operate. But as business demands increase, heritage middleware platforms are struggling to adapt, and […]

The following is the ninth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. In our previous blog, we highlighted the potential cloud offers as it pertains to making savings and generating revenue. In this blog, we’re going to examine a real-life example of this through […]

Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Throughout this series, we’ve focused on several principles, strategies, and technological elements we […]

One thing many IT pros have been asking for since the release of Microsoft Teams was a certification to go along with it. There are some great resources from Edx out there that can help you gain more knowledge around all things Microsoft Teams (specifically “Enabling Teamwork with Microsoft Teams” and “Microsoft Services Adoption Specialist”) […]

The cost of an outage to a business is very high. This isn’t news to anyone, but in today’s world of instant access and immediate gratification, it’s truer now than ever. Businesses today are expected to be accessible at all times to consumers. As a result, businesses need to build infrastructure and applications that are […]

The hosting of an enterprise application is always challenging. It needs many complex components to work correctly and achieve agility, reliability, and security. In the past couple of years, container technologies have evolved rapidly to do the heavy lifting for enterprise applications in the cloud. The container has played a significant role in delivering robust […]

This blog is part of a series, if you are just now joining us, we suggest you go catch up on what you’ve missed! In our previous post, we reviewed the solutions to period-close management. In this installment of the series, we will focus on changes and tools that can help bring value to your […]

The following is the eighth blog in a series about why businesses are moving to the cloud to modernize and improve business performance. So far in this series, we have covered topics such as the innovation cloud brings, cloud security, and disaster recovery in the cloud. In this blog, I want to address an issue […]

Microsoft Azure, one of the leading cloud providers, recently launched the preview of a new platform-as-a-service offering called “Azure Bastion”. This service gives a platform for the management and deployment of VMs, meaning you don’t have to keep up a foundation to do this. The word “bastion” itself means an adjustment for defense or safe place. Azure Bastion is a […]

You may not have realized it, but the Teams team at Microsoft has been working furiously to deliver some of the most highly requested features. Some upcoming features were announced at MSIgnite, and these are game changers.  Microsoft Teams Chat Pop Outs Now you can chat with multiple different people while you are still working […]