While the term “business transformation” has been floated around for decades, digital and the deployment of modern technology remain the cornerstone of today’s investment decisions. Customer expectations have changed greatly in recent years. Strong brands like Facebook, Amazon, Apple, Netflix, and Google, which investors often refer to as FAANG, have changed consumer behavior. Not only […]
Data + Intelligence
The Backbone of Operations in the Car Rental Industry
Digital transformation can absolutely be thought of as improving a website through which a car rental company sells its used vehicles – an important source of revenue for the company. It can also be thought of as enhancing a mobile app that enables customers to make, modify, or cancel reservations, view a car’s mileage and […]
Data Strategy Framework: Handle with CARE
As Gartner predicted, artificial intelligence is emerging as a core business and analytical competency. Although information is still not recognized as a line item in a corporate balance sheet (data as an asset), it is still a strategic asset that can drive business value. Therefore, it’s important to have data strategy framework in place. On […]
Attracting and Cultivating Customers in the Insurance Industry
Attracting new customers and cultivating existing relationships by building a great customer experience is a certainly a recipe for growth and profitability. When speaking of customer experience, one typically thinks of the technology customers interact with, be it a website or a mobile app. Customer experience encompasses the features, functionality, and benefits provided to customers […]
Harness Your Enterprise Data Warehouse Strategy
It is a thought-provoking, long, and crucial process to create an enterprise data warehouse (EDW) stocked with relevant data. However, upon creation, this EDW will ease management, empower the business, and enhance the customer experience. A proper enterprise data strategy can empower a business. “The International Data Corporation (IDC) estimates the amount of data in the […]
SEC Investment Company Reporting Modernization Foundational Work
In a new guide, we discuss the background of the SEC’s Investment Company Reporting Modernization Rules and the potential effects on individual financial institutions. The snippet below talks about the foundational work companies should have already completed. By now, you should have a program in place that covers the following work streams: Engage Report Filing […]
How You Interact Digitally Matters in the Car Rental Industry
While mobility and connected cars remain two of the most talked-about topics in the industry, car rental companies continue to invest heavily in other forms of digital transformation because they realize that providing an incredible customer experience is important to their business. Whether it involves making a reservation on the company’s website or making a […]
Data-Driven Insights and the Triple Aim
Healthcare is taking drastic steps towards improvement with the aid of data-driven insights. Tremendous opportunities are presenting themselves with the reducing of healthcare costs while improving the quality of care itself. With the assistance of complex and in depth demographics, the data accumulated in the healthcare field are readily available for practitioners across the globe. […]
How Microsoft Word “Protected View” Stops Information Leaks
Microsoft Word has long offered support for loading images and templates over the network. This is a great feature within corporate environments because it facilitates the reuse of assets like logos and corporate document templates. Unfortunately, these features can be abused by bad actors to obtain operational intelligence on individuals, or even to steal credentials. […]
Investing in Technology Across the Board in Insurance
Technology investment is an essential component of most strategic growth and operational efficiency initiatives. Technology comes in two parts. There’s the front-end technology that customers experience. There’s also the back-end technology that other stakeholders (i.e., agents, brokers, underwriters) leverage, enabling the company to effectively facilitate relationship-building. But equally important is technology that sits in corporate […]
How to Gain Valuable Insights from Untapped Data Using AI
You probably know your organization needs to invest in artificial intelligence (AI) solutions to take advantage of the deluge of data that mobile and digital users are creating, but do you know why or how? LEGACY ANALYTICS METHODS AREN’T EQUIPPED TO PROCESS ALL DATA TYPES The majority of data is unstructured (around 80%) which means it […]
Cost-Cutting and Technology Investments in the Airline Industry
Cutting unnecessary costs and investing in technology (e.g., digital, planes) to support the business is a complex task, but certainly a requirement for long-term growth. Fuel costs – the number-one non-labor expense for airlines – can only be hedged to the degree the petroleum market allows and that is by and large outside the control […]