Customer Experience and Design

In the rapidly evolving healthcare landscape, technology and assistive devices have emerged as critical components in making healthcare more accessible for individuals with physical disabilities. In this installment of the UX in Universal Design Series, we will explore how these innovations improve the usability of health systems, enhance patient experiences, and foster more inclusive care […]

A rabbit hole Recently, I was learning about some new Adobe software, and came across the line of code import Theme from “@swc-react/theme”. This quickly dropped me into the web development education rabbit hole… A quick search shows me that “@swc-react/theme” is React Wrappers for Spectrum Web Components. Another search shows that Spectrum Web Components […]

For more than a decade, Salesforce CEO Marc Benioff has championed the concept of shoshin—a “beginner’s mind” that allows for continuous innovation and reinvention. As the company now embarks on its “hard pivot” to Agentforce, this philosophy takes on new relevance.   Agentforce isn’t just an extension of Salesforce’s AI capabilities—it’s a reimagining of what AI […]

Designing health systems that are inclusive for individuals with physical disabilities is crucial for ensuring equal access to healthcare. Despite progress, many healthcare environments still present significant challenges for these patients. In this installment of the UX in Universal Design Series, we will explore the challenges faced when designing for physical disabilities and highlight the […]

UX in Universal Design Series: Key Principles of Usability for Physical Disabilities in Health Systems In healthcare, accessibility and usability are essential to ensuring that all patients, including those with physical disabilities, receive equal care. For individuals with physical disabilities, navigating healthcare facilities and interacting with medical devices can pose significant challenges. This is where […]

Customer experience remains a top priority for organizations worldwide to gain and retain business. Even one unsatisfactory experience can cause customers to turn to a competitor, causing estimated losses of up $1.6 trillion in the United States annually. On the other hand, good omnichannel experiences turn connections into lasting experiences, brands into trusted partners, and […]

Effective data leadership is crucial for organizational success. This post explores how data leaders can boost efficiency by over 20% through collaboration with business teams. Learn the importance of relationship-building, mastering storytelling techniques, and leveraging diverse skillsets to drive better business outcomes. Discover strategies for aligning data initiatives with business objectives and fostering a data-driven culture across your organization. Unlock the full potential of your data practices and achieve meaningful business growth through enhanced partnerships between data and business teams.

UX in Universal Design, where we focus on the importance of designing health systems that cater to individuals with physical disabilities. In this installment, we explore why addressing the needs of people with physical disabilities is crucial in healthcare environments, and how Universal Design principles can lead to more inclusive, accessible, and effective health systems. […]

Excited to announce the launch of our new blog series: UX in Universal Design: Physical Disabilities in Health Systems. This series will dive deep into the critical role that usability and user experience (UX) play in creating healthcare environments that are not just accessible, but truly inclusive for individuals with physical disabilities. Why This Series […]

As healthcare evolves, the integration of telehealth and remote monitoring has become essential, particularly for managing chronic conditions. In our ongoing UX in Universal Design Series, we focus on how these technologies can be designed with Universal Design principles to support individuals with chronic conditions, ensuring that healthcare remains accessible, effective, and patient-centered. The Importance […]

In our ongoing UX in Universal Design Series, we turn our attention to the vital intersection of chronic conditions and healthcare systems. Chronic conditions such as diabetes, heart disease, and arthritis require ongoing care and management, often necessitating frequent interaction with healthcare services. For individuals with chronic conditions, the usability and accessibility of these systems […]

In our ongoing exploration of UX in Universal Design, we turn our attention to a critical area of healthcare: supporting individuals with chronic conditions. Chronic conditions, such as diabetes, heart disease, and arthritis, require long-term management and frequent interaction with healthcare systems. Ensuring that these systems are accessible and user-friendly for individuals with chronic conditions […]