Customer Experience + Design

Welcome back to our Universal Design Principle Series! In this edition, we explore the principle of Flexibility in Use, a concept that goes beyond traditional design norms to provide choices in methods of use and adaptability. Join us as we uncover the significance of flexibility in creating environments and products that cater to the diverse […]

Welcome to the first installment of our Universal Design Principle Series. Today, we embark on a journey of exploration and understanding, starting with the foundational principle of Equitable Use. Join us as we delve into the essence of inclusive design, unraveling the principles that pave the way for a world that caters to the needs […]

In the world of Generative Artificial Intelligence (AI), a new era of large language models has emerged with the remarkable capabilities. ChatGPT, Gemini, Bard and Copilot have made an impact in the way we interact with mobile device and web technologies. We will perform a comparative analysis to highlight the capabilities of each tool.   […]

Optimizely CMS comes with a package called Episerver.Forms that enables you to incorporate easy to build forms within a CMS website. There is a built in form container that supports standard built in form elements like input fields, checkboxes, radio buttons, select lists, buttons etc. And just like any other feature, Episerver Forms also come […]

Unveiling Universal Design: A Deep Dive into The Seven Principles   Universal Design is grounded in seven foundational principles that serve as a guide for creating inclusive and accessible environments, products, and systems. These principles, originally developed by a team of architects, product designers, engineers, and environmental design researchers led by Ronald Mace at North […]

Personalization (formerly known as Interaction Studio) is a tool that exists inside the Salesforce Marketing Cloud tenant. It is mostly used to help the customer improve the user experience through web, mobile, and email. The sitemap is the heart of personalization. A good sitemap code implementation can lead you to an understanding of: How the […]

Welcome back to our ongoing exploration of inclusive design! In this installment, we’re delving into the intersection of Universal Design and Web Accessibility, unraveling the crucial role these principles play in making the digital realm an inclusive space for everyone. As we navigate through the digital landscape, it becomes evident that the principles of Universal […]

Greetings, dear readers! Today marks the commencement of an exciting new series that delves into the realm of innovation, accessibility, and the pursuit of creating a world that embraces everyone. Our inaugural topic is one that forms the foundation of inclusive design – “Universal Design.” Join us on this journey as we unravel the principles, […]

In the ever-evolving landscape of assistive technology, adaptive computer interfaces stand at the forefront of innovation, unlocking new possibilities for individuals with multiple or compound disabilities. By seamlessly integrating with mobility aids, these interfaces bridge the gap between users and digital environments, empowering them to communicate, work, and engage with the world in ways that […]

eCommerce has transcended its traditional boundaries set over twenty years ago, morphing into a holistic experience that extends far beyond mere online transactions. This recent transformation has been fueled by the integration of Artificial Intelligence (AI) into the Commerce ecosystem, propelling the industry into a new era of personalized, intelligent, and immersive shopping. Holistic commerce […]

In the era of smart technology, the concept of a “smart home” extends far beyond convenience and energy efficiency. For individuals with multiple or compound disabilities, smart home systems have emerged as a beacon of independence, revolutionizing the way they interact with their living spaces. From enhanced environmental control to seamless communication, let’s explore how […]

Overview: This article explains how to use Groovy and connectors to call an external REST API using Oracle EPM Cloud and Middleware technology called MuleSoft. Context: There is an option to call both internal and external REST APIs using the Groovy EPM object model. To generate GL files from ERPs and load them into FCCS […]