Customer Experience and Design

  A cornerstone of universal design in healthcare is the use of plain language. For individuals with cognitive disabilities, plain language transforms complex medical information into understandable and actionable insights, ensuring they can make informed decisions about their health. Here’s how healthcare providers can implement plain language effectively: The Importance of Plain Language Using plain […]

  One of the fundamental principles of universal design in healthcare is ensuring clear and simple communication. For individuals with cognitive disabilities, this principle is crucial as it helps them understand and engage with their healthcare more effectively. Here’s how healthcare providers can implement clear and simple communication: The Importance of Clear and Simple Communication […]

Promotes Equality and Inclusivity   Universal design ensures that all patients, regardless of their cognitive abilities, have equal access to healthcare services. This promotes an inclusive healthcare environment where everyone feels valued and respected. By removing barriers, healthcare providers can offer equitable care to all individuals. Enhances Patient Understanding and Compliance Clear communication and supportive […]

In this series, we’ve been discussing how your healthcare organization (HCO) can support the caregivers who are caring for your patients and members and why it makes good business sense for you to do so. When the caregivers who are supporting your patients/members feel respected, seen and understood, it has many benefits for your organization, […]

In today’s world, creating an inclusive healthcare environment that caters to the needs of individuals with cognitive disabilities is crucial. Universal design principles aim to make healthcare accessible and effective for all, regardless of cognitive ability. In this post, we’ll explore how universal design can be applied to healthcare systems to support individuals with cognitive […]

BuilRemember the days when robots and artificial intelligence (AI) were confined to the realms of science fiction? Fast forward to today, and AI in healthcare is rapidly transforming how we diagnose, treat, and care for patients. From intelligent algorithms diagnosing diseases faster than the human eye, to virtual health assistants providing round-the-clock support, AI is […]

Discover the world of Drupal, a flexible and powerful content management system (CMS) that empowers you to create stunning websites and web applications. This comprehensive guide will introduce you to the core concepts of Drupal, from its modular architecture to its robust security features. Learn how to build dynamic, scalable, and SEO-friendly websites without writing […]

In Part 1 of this series, we explored the exact procedures needed in upgrading from Drupal 10 to 11, as well as the crucial platform specs.   If you haven’t already read it, I recommend starting with Part 1 to get a handle on the Drupal 11 upgrade. In this second part, we’ll look at the […]

The 2024 InsureTech Connect (ITC) conference was truly exhilarating, with key takeaways impacting the insurance industry. Each year, it continues to improve, offering more relevant content, valuable industry connections, and opportunities to delve into emerging technologies. This year’s event was no exception, showcasing the importance of personalization to the customer, tech-driven relationship management, and AI-driven […]

Upgrades to Drupal versions have been significantly more efficient since Drupal 8 (symfony framework), meaning that site rebuilds are mostly not required.   List of Modifications to Platform Specifications:  Symfony: Ensure that you have symfony 7  PHP: PHP 8.3 installed with the zlib extension enabled is required for PHP Drupal 11. This extension will often be […]

Practical Tips for Providing Multilingual Options in Healthcare Ensuring that healthcare is accessible to patients who speak different languages is essential for delivering inclusive and equitable care. Multilingual options help bridge communication gaps, enhance patient understanding, and improve overall healthcare experiences. Here are some practical tips for effectively implementing multilingual options in healthcare settings. The […]

Practical Tips for Providing Sign Language Interpretation Services in Healthcare Ensuring effective communication is a cornerstone of accessible healthcare, especially for patients who rely on sign language. Providing sign language interpretation services is essential for fostering an inclusive and supportive environment. Here are some practical tips for implementing these services effectively. The Importance of Sign […]