Customer Experience + Design

Usability testing is not what Google Analytics is designed for. What if you could get your customers to tell you whether they would use what you are developing before you spend resources developing it?  What if your customers could tell you what to change or not change before you start making changes?  Henry Ford’s ‘faster […]

The industry continues to flex its muscle when it comes to innovation through the use of digital technology. While life sciences companies over the years have tended to be laggards in this respect as compared to other industries, they’ve really come to understand the importance of using digital technology. It’s a necessity. It’s an integral […]

The Apache Sling project recently announced the latest version of our runnable distribution, Apache Sling 10 or Apache Sling X if you are a fruit company fan. And much like the latest fruit product release, this release of Apache Sling is 32% skinnier and costs 200% more, after all, it’s still free!   What’s New in Apache Sling 10? […]

Sitecore PowerShell Extensions (SPE) is such a great tool that I now consider it a fundamental part of any Sitecore solution. Among other uses, it excels at reporting and task automation. For example, when a Sitecore content tree balloons to 100,000+ items, writing efficient reports and automating tasks become critical to managing the madness. With that […]

Earlier this month I put together a quick video about IBM Maximo Work Centers and Inspections in Maximo 7.6.0.9. This was a follow-up from a previous presentation on Maximo 7.6.0.8 I had delivered at the IMUG (Indianapolis Maximo Users Group) before all of the pieces became fully functional. Check out this short video or open […]

If you’ve ever been involved in re-platforming, you know it’s a big undertaking. As organizations look to migrate to a new content management platform, like the latest version of Adobe Experience Manager, they invest time and resources in careful planning, defining strategy, and implementing. No doubt, it’s a huge endeavor for most. But there’s a light at […]

If you have a Sitecore component that picks up and renders its child items, such as a Hero Slider or a Navigation component, you can enable Inserting, Deleting and Sorting child items in the Experience Editor simply by adding some Experience Editor Buttons on the rendering: Here is how it looks to insert or sort […]

Original post: October 09, 2017 On Jan. 30, iconic leaders of Amazon, Berkshire Hathaway and JPMorgan announced that they intend to create an independent health care system for their American employees. The announcement that Jeff Bezos, Warren Buffett, and Jamie Dimon have given authority and credence to the concept of revolutionizing healthcare set off a […]

Let’s take a look at the configuration for federated authentication in Sitecore 9. By the way, this is Part 2 of a 3 part series examining the new federated authentication capabilities of Sitecore 9. If you missed Part 1, you can find it here: Part 1: Overview Enabling Federated Authentication Before we can begin implementation, […]

In today’s world, it seems almost unimaginable to unplug from technology. Most of us rely on our phones and devices to wake us up, provide news updates, communicate with friends or colleges, binge watch the most recent season of our favorite show, and even shop for groceries. During last week’s #AdobeChat, we discussed customer experience […]

Last week a new version of ACS AEM Commons, 3.14.0 dropped. This latest release included a new feature for creating configurable reports. These reports allow semi-technical users and administrators to create and execute custom reports and export the results as a Comma-Separated Values (CSV) file.   Why do you need Content Reports?   Content reports allow […]

Customer experience is predicted to overtake product and price as the No. 1 differentiator among businesses by 2020, according to “Customers 2020: A Progress Report” by Walker, a customer experience consulting firm. We’re finding organizations are turning to artificial intelligence (AI) to meet growing consumer demands. Health plans cannot afford to miss this opportunity to […]