Customer Experience + Design

Earlier this month I put together a quick video about IBM Maximo Work Centers and Inspections in Maximo 7.6.0.9. This was a follow-up from a previous presentation on Maximo 7.6.0.8 I had delivered at the IMUG (Indianapolis Maximo Users Group) before all of the pieces became fully functional. Check out this short video or open […]

If you’ve ever been involved in re-platforming, you know it’s a big undertaking. As organizations look to migrate to a new content management platform, like the latest version of Adobe Experience Manager, they invest time and resources in careful planning, defining strategy, and implementing. No doubt, it’s a huge endeavor for most. But there’s a light at […]

If you have a Sitecore component that picks up and renders its child items, such as a Hero Slider or a Navigation component, you can enable Inserting, Deleting and Sorting child items in the Experience Editor simply by adding some Experience Editor Buttons on the rendering: Here is how it looks to insert or sort […]

Original post: October 09, 2017 On Jan. 30, iconic leaders of Amazon, Berkshire Hathaway and JPMorgan announced that they intend to create an independent health care system for their American employees. The announcement that Jeff Bezos, Warren Buffett, and Jamie Dimon have given authority and credence to the concept of revolutionizing healthcare set off a […]

Let’s take a look at the configuration for federated authentication in Sitecore 9. By the way, this is Part 2 of a 3 part series examining the new federated authentication capabilities of Sitecore 9. If you missed Part 1, you can find it here: Part 1: Overview Enabling Federated Authentication Before we can begin implementation, […]

In today’s world, it seems almost unimaginable to unplug from technology. Most of us rely on our phones and devices to wake us up, provide news updates, communicate with friends or colleges, binge watch the most recent season of our favorite show, and even shop for groceries. During last week’s #AdobeChat, we discussed customer experience […]

Last week a new version of ACS AEM Commons, 3.14.0 dropped. This latest release included a new feature for creating configurable reports. These reports allow semi-technical users and administrators to create and execute custom reports and export the results as a Comma-Separated Values (CSV) file.   Why do you need Content Reports?   Content reports allow […]

Customer experience is predicted to overtake product and price as the No. 1 differentiator among businesses by 2020, according to “Customers 2020: A Progress Report” by Walker, a customer experience consulting firm. We’re finding organizations are turning to artificial intelligence (AI) to meet growing consumer demands. Health plans cannot afford to miss this opportunity to […]

You may be aware that Sitecore Experience Commerce 9 was announced at the NRF 2018: Retail’s Big Show  with much excitement.  This year everyone will be talking about it. A lot has changed from Sitecore Commerce 8.2.1 that will make things easier and faster.  If you are upgrading from an older version there are a […]

Sitecore 9.0 introduced a new and very useful feature to easily add federated authentication to the platform. Authentication has been and still is being performed using the ASP.NET Membership functionality for standard Sitecore users, however, Sitecore has implemented the ability to use the new ASP.NET Identity functionality that is based OWIN-middleware. Here’s a stripped-down look […]

Data and technology play a significant role in the future of finance; however, many tried-and-true best practices are still critical for winning (and keeping) customers. We have seen an incredible change in the financial services industry, especially as it pertains to the customer experience. Whether through robo-advisors, better user design, or chatbots, customers have become […]

Have you heard of the Fourth Industrial Revolution? If you were at Dreamforce ‘17, you sure did! First there was steam, next electricity, then computers, and now the Fourth Industrial Revolution, where machine learning allows artificial intelligence and robotics to come alive, and the Internet of Things to transform customer experience. Technology is rolling out […]