Experience Management

Building customer satisfaction is crucial to winning satisfied, loyal, long-term customers. Customers appreciate when merchants remember them by name, or make recommendations based on their interests and past interactions. This gets tricky in eCommerce. People will “window shop” or browse leisurely for an hour in a store, but online customers who know exactly what they’re […]

It’s been a while since the last release of Sling CMS. The latest release, 0.14.0, brings tremendous new capabilities and dramatic improvements to the authoring experience to Sling CMS. New Capabilities   Release 0.14.0 brings some exciting new capabilities to supplement the core content management features of Sling CMS to handle common web use cases. […]

Delivering seamless, consistent, and engaging experiences starts with a customer-centered digital strategy. This ongoing series explores the characteristics that make up a great digital strategy and how to deliver powerful brand moments that solidify customer loyalty and drive differentiation for your organization. Throughout this series, we’ve focused on several principles, strategies, and technological elements we […]

Recently, we had a particularly challenging problem where an AEM website needed to support up to several hundred thousand logins within approximately a 2-hour window. To support this level of load, we couldn’t have user profiles get populated as the users logged in. Instead, the team created a job to populate the users and groups […]

On Tuesday, October 29, at HLTH, I’ll be leading a workshop in Adobe’s booth on Delivering Omnichannel Experiences in Healthcare. I’ll show how healthcare providers and payers are converting prospects to patients and members using voice assistants with Adobe Experience Cloud.

Perficient Digital and Symantec have created an AI-enabled self-service cybersecurity support agent called ‘Sami.’ We are excited to announce that the new platform reduces phone channel use, case abandonment, and improves knowledge of customer behavior.  [perfectpullquote align=”full” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]“When it comes to user-centered design, there is a strong push toward real […]

Recently, Adobe made changes to all certification exams and placed expiration time limits on all certificates. This change is to ensure that Adobe Certified Expert Certification (ACE) status is relevant, valuable, exclusive, and covers the most recent versions of software used in the field.  All Adobe certifications will expire 2 years after their original test […]

In this post, I’ll show you how to easily and cleanly create a dynamic dropdown in an AEM Content Fragment Model driven by an ACS AEM Commons Generic List. What are Content Fragments? But first, what are Content Fragments? Content Fragments are a powerful feature in Adobe Experience Manager (AEM) for managing structure content. Each Content […]

Back in February, I made a post reviewing training resources that were available to new content authors. Since then, Sitecore has released 18 new courses for Marketers, Administrators, and Developers on their eLearning portal that cover a variety of topics on the platform. While I cannot speak to the developer and technical training, I was […]

Hello, I am a UX designer. I am known by other names such as “the designer,” “the UI guy,” “the creative,” “the web designer,” and many more. Some of these other names are in the ballpark and some are flat out wrong. It’s confusing even to us in the industry. The names have evolved as […]

Have you ever found out you owned a website you never knew about? Do you regularly get emails with “comments” about certain types of enhancement and EXPERT SEO SERVICES!!!? Does your ITSec know the website you’re calling about before you tell them it’s compromised? If so, you may have a case of WordPress. WordPress is […]

Nearly every user of Adobe Experience Manager underestimates the AEM Link Checker. Most people think of the AEM Link Checker as that annoying feature that incorrectly strips links in AEM. But, it can do far more. Not only will the AEM Link Checker remove links and incorrectly flag links as broken, but it can also […]