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Sharon Suchoval

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Blogs from this Author

Lessons from the Cable Company: Customer Experience IS Your Brand

It’s no secret that cable television is fighting a tough battle right now. It used to be that you needed a cable coming out of your wall if you wanted your MTV. We’ve come a long way, baby. You have your choice of platform: TV, phone or tablet, so you no longer need to be […]

Sitecore Wins CMS Critic’s People’s Choice Award

Sitecore recently announced that it has won CMS Critic’s People’s Choice Award for best enterprise CMS, beating out Adobe in this highly competitive landscape. Sitecore enables web content editors and marketers to have full control over their website through a flexible and scaleable interface. “This has been an incredible year for Sitecore. Numerous analyst firms […]

The Cloud War is On | Why Forbes Thinks Salesforce is Winning

Michael Porter, Principal for Social and Portals at Perficient, recently wrote a blog post on the cloud wars and what Salesforce is doing to stay on top. As another behemoth Microsoft knows, if you have the developers then you have a great way to grow.  The same is true for Salesforce and I agree with […]

Optimizing the Salesforce Service Cloud

View our complimentary on-demand webinar as we share how you can boost your Contact Center’s performance with Instant Insights™ — a Contact Center solution that brings together real-time performance analytics of your Salesforce Service Cloud and CTI. Stop listening to random calls and address the issues that are holding your Contact Center back from providing […]

Why I Buy (almost) Everything from Amazon

There are a lot of things that I like about Amazon. Good pricing, wide selection, and ease of shopping. These qualities have been part of their ecosystem for a long time, but it was never enough to make me an Amazon loyalist like I am today. So, what changed? Amazon Prime. For an annual fee of […]

4 Capabilities of an Effective Financial Forecasting Model

Terie McClintock, Director of Oracle Core at Perficient, recently wrote a blog on financial forecasting models for healthcare reform: Financial forecasting captures relevant operational, statistical and financial data in one place to enable sound planning and decision making. In addition, forecasting fosters a common understanding of business drivers and their effect on operations and financial […]

The Evolution of Healthcare Payment Systems

Terie McClintock, Director of Oracle Core at Perficient, recently wrote a blog on cost accounting and new reimbursement models: Costing systems need to be freed from the back room and become a relevant corner stone for preparing forecasts and capacity planning models that incorporate operational, statistical and financial data in one place to enable sound […]

The Rise of Big Data and The Data Scientist

Terie McClintock, Director of Oracle Core at Perficient, recently wrote a blog on innovations in healthcare and how big data will reveal never before information about our patients, members and customers. Innovation can happen when we don’t expect it. Big data innovation is yet to be fully realized as more data crosses the internet in […]

The Social Download | Promoted Pins, Related Tweets, and More

Your weekly social media news in byte size pieces. iOS7 is Stunning The biggest news for me this week was the launch of iOS7. It’s beautiful, addicting and has left my phone with lots to discover including  a major upgrade to the Facebook app. The new app is more intuitive for Apple users.  All of  the navigation […]

“Future of Payments” Panelist – Deva Annamalai of Zions Bank

Perficient is excited to have Deva Annamalai (@bornonjuly4), Vice President, Marketing Technology and Insights Group Manager for Zions Bancorporation, join our upcoming “Future of Payments” Hangout.  From his amusing Tweets  to his leadership at Zions, Deva’s insights on data analytics and customer segmentation strategies will provide a viewers with a great perspective on marketing campaign execution and […]

Eloqua Topliners : Doing Community Right

Mark Polly, Sales Director at Perficient, recently wrote a blog on Oracle Eloqua Topliners, an excellent tool for building communities. Marketing automation is a hot topic today, but can be very confusing.  There have been a lot of entrants to the market in the last few years, with lots of features coming online daily.  In […]

Eight Items to Include in Your 2014 CRM Budgeting Process

For many companies, investing in cloud-based CRM is a key component of their budgets. According to Gartner, cloud and CRM will drive enterprise software spending in 2014. Forty percent of CRM systems sold in 2012 were cloud-based software-as-a-service, with Salesforce.com the leading vendor having 14 percent market share. But what exactly will your company be […]

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