Natalie Dresner, Author at Perficient Blogs
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Natalie Dresner

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Perficient Mentioned in Gartner Hype Cycle for Digital Workplace

Gartner recently published their annual Hype Cycle for the Digital Workplace report. The report explores emerging technologies gaining acceptance and consideration as Digital Workplace strategies within various industries such as: Cloud Office Microapps Intranet as a Service This year, Gartner mentioned Perficient as a Sample Vendor in the Intranet as a Service category. But, what […]

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Scaling Your Contact Center for Unexpected Volume

Imagine this: your company launches a sales promotion. Customer contact revs up higher than expected, and the phones are ringing off the hook with customer calls. Your customer care team is working hard to address each call in a timely manner, but volume is too high to efficiently maintain. Most businesses have experienced a situation […]

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Recap: Amazon Connect Immersion Day Event

Last week, our content center team partnered with Amazon Web Services (AWS) to provide a comprehensive Amazon Connect Immersion Day for users in Kansas City. Taking You from “What If” to “What Now” The Amazon Connect Immersion Day events empower organizations to unleash the full potential of their AWS services. The goal of the event […]

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